Lee Goldberg

I used Phonepower for many years; until recently they were o.k. I did have several periods during which calls would be dropped at random intervals; eventually my account was relocated to another server and service was acceptable. But recently I discovered that their Fail-safe phone number (the number you have calls forwarded to if your internet goes down) simply didn't work. Calls were just sent to voicemail; they were NOT forwarded to the cell phone number that I had provided. Months passed and this problem was not fixed. And I discovered that I couldn't change credit card information on their website; erroneous error messages were generated when I tried. Staff suggested that I call them and do it by phone but for me that is not an acceptable solution. Finally, nothing has changed on their website in years. It is abysmally slow, and not user friendly. So I have changed providers.

I signed up over a month ago and Phone Power has provided reliable, high quality service. There have been no outages, and call quality has rivaled what I had with my AT&T POTS line. No calls have failed to go through, nor have any been dropped.

Technical support staff has been great, quickly responding to questions that I submitted. The same goes for customer support staff.

The features that I have used and tested, including voice mail, call blocking, call waiting and both standard caller ID and caller ID activated while already on a call all work well. It’s easy to download call logs and/or export them to spreadsheet readable format.

So far, my only regret is not having switched over long ago. I ported my old At&T number about a week ago.