Rebel

As the item I am referring to is a vacuum cleaner any reference to such (which is hard to find) leads to a dead end. Phone call options ( once I got a number from a third party parts supplier that were unable to assist) were not applicable to a query. Closest was option 1 to purchsse a spare part, which I didn't. Operator asked what part I wanted ( understandable) I explained that mine was a query about a part, not to purchase he said he couldn’t help. I asked if there was a number, he said option 1, I said that's the option I took to get to him, he insisted option 1 and transferred me back to a main menu. In the hope this was a different main menu I persevered but still no other obvious query option, again I chose 1 and got same result. Getting dizzy now. I can't recall how I managed to speak to someone who did his best to help in suggesting I Google it or look on YouTube. I explained that I had already tried those without luck. How divorced nowadays are manufacturers from their products that they are happy to put their name on and sell. (This is not an isolated example, all too common. At this very same time I have a new machine tool with which I have a query regarding a safety feature on, the manufacturer directs you only !!! to the supplier who don't know the answer. Bricks walls and not so merry-go-rounds in this modern world)

Without going 'over the top' I have a need to tastefully display pictures that mean a great deal to me. The tile and canvas options provide that difference from framed photographs. A good choice with reasonable delivery times at reasonable cost and very low if offers are available. The end product has not disappointed so far, will definitely use again

Considering it was a small value (<£25) retail/domestic order but urgent I was a little deterred by some negative reviews (not Trustpilot) of promised delivery and even collection availability failures. I was reassured by customer services and took the chance on my order for collection. It was ready much sooner, and I was kept informed throughout the short process. Quality and accuracy were excellent. My 80 mile round trip was well worth it, project completed, 'customer' (my daughter 😁) very happy. I would not hesitate in using again which I'm sure I will albeit likely another small order.

Process just worked as it should, but not all companies achieve this.
Good selection of products, I was not able to purchase the exact one I needed from the big popular pet chain.
Price and delivery cost good and the included quick delivery arrived sooner than expected.

It just worked as it should. I searched my part, placed reservation click and collect. Part was there for me to collect as advised. Friendly staff.

I recently reviewed Dunelm regarding two failed next day deliveries for an insignificant item other than it was for a very important occasion. (Maybe I should mention that it was a last-minute order as the genuine article was accidently broken).
As is quite common retailers respond to negative Trustpilot reviews, so mine had a reply asking me to call to resolve the issue; completely missing the fact that it was too late, as I did not have the item and the occasion had passed. Maybe they have time machines.
Following the purchase, obviously not my review, I was invited to review the item on their site.
This was a very shortened version of my Trustpilot review, indicating as much as was possible in each question that the item I was asked to review had not been delivered.
Nothing rude or insulting, just the facts. I have now received a request to ‘try again’ as they or their algorithms didn’t like my review so was not published.

Thankfully freedom of speech is alive on Trustpilot, but Dunelm still 'don't get it'. My first review to state my annoyance to say the least at two FAILED deliveries did at least get a response, asking me to contact so the issue could be resolved. How can it be resolved when the date required is in the past, the occasion ruined. To add insult to injury they ask me to review the product as explained above. They didn't like my review, "can I try again", so I submitted this review, to which I got another response "sorry your delivery was late" LATE ! IT FAILE TO ARRIVE TWICE !!
They should put more effort into following up, reaching out to customers who they have failed, ensuring couriers are taken to task if the fault is with them rather than keeping an eye on Trustpilot and responding with irrelevant, pointless AI generated or a key punch of the most appropriate pre-written reply rather than consider the stupidity of the reply.

Purchased a low cost but important item online for a sentiment occasion. It was delayed and the courier (Evri) had not updated me. Dunelm agent was helpful (but it takes so long) a replacement next day order was made. That too was delayed and again no update. Dunelm goods overall as reasonable quality and value but this is not first delivery let down now they use Evri.
I omitted to mention that the second order was cancelled as the second agent was unable to confirm that Evri would be delivering that day as required. The occasion gone, ruined. The agent was trying to be helpful I'm sure but suggesting and hoping I would be able to get one elsewhere, on a Sunday when it was already 3pm. No hope in hell and I'm 'in' the occasion where popping out to the shops might seem a little strange.
Amazing how retailers respond to negative reviews but I guess I have to acknowledge that they responded at all. All too late I'm afraid. Sort your couriers !!!

I was really struggling to convert some old mix files on floppy discs using reaConverter.
It was easy to navigate but something I was doing wrong meant some conversions failed.
I can’t thank reaConverter enough as although they were just ‘old family photos’ they were very nostalgic and I didn’t want to lose them.
It wasn’t a large number that failed but reaConverter succeeded with ease after responding quickly to my problem.
I would definitely recommend this software as others I had tried (suggestions from AI) ether did not recognise the format or failed after downloading.

A simple click and collect order from clearance range.
Ready to collect in a couple of days as stated. I checked that it would be ok to try for size (footwear) before leaving. This done I needed to exchange for size. Staff friendly and efficient. I haven't deducted a star for the very long wait at the desks. Initially just one person to deal with click and collect, queries and cash sales whilst one member of staff is idle due to 'attending' the self-service in case they have a problem. Very typical nowadays.

I was invited to review...so the product, cost and delivery went well. Can't ask for more

I have Corgi for boiler and heating system cover. I recently had my first problem. This is when you really find out how good or bad a company is that you are 'associated with'. I don't want to give specific details but the experience wasn't perfect. However the positive is that Corgi were on top of the problem dealing with the 'situation' in the background when for a day or so I was wondering if I needed to call them to ask if 'they' had my problem as solved/closed, when it it clearly wasn't (not that I had been left without heating or hot water). I was extremely reassured when I received a call from their CS department informing me of what they had been looking into and what they were going to do to resolve 'the problem' fully. An engineer contacted me as CS had said and the problem, its seems, completed fixed the next day. My one star reduction because it wasn't perfect, but I would recommend Corgi on this experience.

Carefully delivered on time

I rarely had problems with Matalan and this was no exception. Fairly large order for choice and size options, delivered to home free of charge and much sooner than expected.
I returned unwanted items to store where friendly staff were great. More for the staff's benefit, make the return process simpler.
My refund was also processed much quicker than expected.

Maybe I'm gullible but overall I trust Trustpilot a lot.
Where it fails is not breaking down companies into their divisions. I had pet insurance with a company that covered many other categories. Overall the score was very good. When sometime later I drilled down and filtered out as much as I could to their pet insurance the score was abysmal. I have since been very wary of this and found quite a few other examples.

Initially I gave a four or five on the app after collecting the purchase which was in the main a test of the process and to see how much 'the customer' is being ripped off as NO ONE gives much away these days.
My score was based on the friendliness of the store that is local and well known to me (I'm not so regular that they would know me). My purchase was a surprise bag for £3.30 for food to the value of £10 from a Coop chain store (there are a couple of these). To my surprise the process was easy and without any glitches. Staff friendly. I hadn't checked the small print but it had dawned on me that obviously as this is food 'on its last legs' they would be marked down items. Considering its a surprise the variety wasn't too bad, certainly not great. The full retail value was about £10.40. The marked down values £7.13. I obviously got more £ for £ but its clear that the winner is the retailer as they get to sell whatever goods are otherwise destined for the skip. In second place is Too Good to Go, the third and final place, the loser, as usual is the customer. I could have gone into the shop late in the day and selected food to my choice judging what had to be eaten immediately and or fairly soon. Based on this test I would pay £3.83 more for that privilege. Not given that choice and to some extent forced to eat something immediately that isn't to my taste, its a privilege I'd prefer to pay for. For the goods to be based on the original full retail price isn't fair, it isn't 'playing the game'.


Well I got a reply, that's good, pity there was a need due to the negative review. When invited to give a review I did include the ID so where that goes I don't know. I would hope that the details of my experience are clear enough to not waste my time repeating even if I could as I'll be darned if I can find a help centre that looks like it might be straight forward. Hopefully my review of my experience is sufficient for people decide if its ok for them. My point was/is; the winner, the retailer. Good food not wasted BUT the customer isn't getting the fairest deal by a long way by gambling that they will have to consume food at the very end of a day, be forced to eat food not ideally to choice or bin it. The retailer has sold the food, albeit at a discount that would have been disposed of at a total loss. For food on its last legs the value should be the marked down prices not full retail or a lot closer.

As per title I'm just getting in with the lowest score I can give while its relevant and bring their 1.4 lower to where it deserves to be. I would like to update more positively at some point soon but I'm not optimistic. This will not contain any particularly useful information other than BT/EE appear to be in a complete mess. Their (majority of) Guides / sales etc personnel appear friendly and genuine but as I can’t say they lie they must all be totally ignorant of BT/EE's products and services. However, I can say for a fact that they don’t all keep their word.
Via the EE app that ‘is the best way to deal with anything’ I’ve just tried yet again to get an update on a fault their app detected and should now be completed. The app says their working on ability as for tracking via the app. so have to call. Crazy.
My usual extended connection due to the options including ‘we are committed to providing excellent customer service’ I finally got to a recorded message advising ‘at least a 30-minute wait.
This I have to emphasise is not my sole reason for this negative review this will be the subject of my next regarding an offered upgrade where I have moved from BT to EE, although they tell me they are one and the same. Update from earlier today my to call waiting time to EE that's is 'committed to providing excellent customer service' has increased to 45 minutes.

As per title I'm just getting in with the lowest score I can give while its relevant and bring their 1.4 lower to where it deserves to be. I would like to update more positively at some point soon but I'm not optimistic. This will not contain any particularly useful information other than BT/EE appear to be in a complete mess. Their (majority of) Guides / sales etc personnel appear friendly and genuine but as I can’t say they lie they must all be totally ignorant of BT/EE's products and services. However, I can say for a fact that they don’t all keep their word.
Via the EE app that ‘is the best way to deal with anything’ I’ve just tried yet again to get an update on a fault their app detected and should now be completed. The app says their working on ability as for tracking via the app. so have to call. Crazy.
My usual extended connection due to the options including ‘we are committed to providing excellent customer service’ I finally got to a recorded message advising ‘at least a 30-minute wait.
This I have to emphasise is not my sole reason for this negative review this will be the subject of my next regarding an offered upgrade where I have moved from BT to EE, although they tell me they are one and the same.
Update from earlier today my to call waiting time to EE ( or is it, will it be BT if I ever get to speak to someone) that is 'committed to providing excellent customer service' has increased to 45 minutes.

I can now understand a little more why their score is so low. The plus point was applying for and being granted a card for 0% balance transfers in less than a few minutes with a limit much higher than I indicated I needed. Astounding.
From there it instantly went downhill. No confirmation or welcome email etc being used to being inundated with page after page of T&C’s that I would download.
I had to make a call over a week later to find out if the application was in progress, it took a lot longer before card arrived with direction and encouragement to download BarclayCARD app. What a performance that others have referred to that then couldn’t complete because of errors.
Part of the nonsense is telling you to do all this when you need the PIN as well that ‘will be sent separately’…and that wasn’t received either, had to call to get another sent out.
Having received the PIN and completing both online and App set-up a brief period of success with making the transfers was a relief.
I had set up a DD for minimum payment which gives me flexibility of adding a standing order or manual payment to pay balance off before 0% period ends.
Back to farcical games, putting aside the numerous emails I received once card was active regarding cash back offers other freebees ??? and the like I finally got a relevant email telling me ‘Your statement is here’ , my first. The app showed the correct balance and the minimum payment at way over what I would have expected, nearly four times as much.
Having no documents (as said before) I tried to look at statements and documents on the app, none were available to view. (Your payment details are normally on the back of your statement)
I went online, none were available to view.
The only useful item I had received was the T&C’s booklet. This appeared to confirm the standard 1% of balance.
No option but to call and bypass all the directions to FAQ’s and the app to make contact.
Having explained all to representative I was told my minimum payment was 3.75%, that’s a low number but quite a hike in money terms.
Having endured my wrath that at no time had I been informed in any way that this was the case she obviously referred to looking at the statement, (I’m sure I have no need to describe the frustrating stupid circle this was going in, but she wasn't able to view it either).
She asked me if I had the app and to try etc obviously this wasn’t going to work. She asked if it was the BarclayCARD app or the Barclay app. Of course it was the card app. She said that was being phased phased out from 6 months ago. The mind boggles due the encouragement and direction to use the card app which is still on the automated phone service and their website.
I felt obliged to download the Barclay app going through the same farcical process as the card app (tap your card to register > card not recognized, try another method>take a photo>take a video>record your voice>sometimes this take a little longer, please try later).
Even the representative was stuck for words, because she’s a human and not technology, technology that doesn’t work.
There is some sort of incident in place that I’m sure Barclays will ignore as I said I don’t except an apology for this, I want to know why I wasn’t told about this in any form so my next hour of my life I won’t get back will be a complaint, oh yes, like most organizations that want to do everything online you have to write a letter !!!!
Just be very carful if you can. Be very aware

Our toy Cavapoo (4kg soaking wet) is the fussiest dog we have owned or known. At around 8 months having been fine on a dry kibble recommended by the breeder she suddenly stopped eating. Yep we know that dogs are supposed to eat eventually etc etc but being so tiny it was worrying. Tried ‘everything’ finally putting her on a ladies name Kitchen food was literally a life saver.
All has been ok (but not plain sailing) until recent suspected pancreatitis where she wouldn’t eat anything and hated the prescription diet foods. I was boiling chicken and fish yuck and buying good quality wet fish products that made me buff.
I sort of stumbled across Butternutbox looking initially for good quality fish in smaller pack sizes.
She was reasonably ok with the Salmon to Love ; and it smelt fine. Gradually and slowly got her on Chicken you out. Her nose started twitching as soon as I opened the pack, never had that before and again it smelt fine, dare I say good.
Its been quite a while now and going good, although she remains fussy.
Delivery is good and the advice and support have been great.
If anyone has a fussy eater it would be silly not to give it a go.

Just a simple click and collect. It worked fine, just as it should. Stores staff friendly, always a bonus that can't be relied upon.