DELAYS IN DELIVERY - SERIES OF LIES
Having ordered some patio furniture and a summerhouse 3 WEEKS AGO from this company, I was told close to the delivery date, that the summerhouse will not arrive due to problems in the manufacturing process. I had to accept this as that seemed to be out of their hands,
I insisted that I take delivery of the patio furniture well before a date when I have a garden party arranged. I was assured that the items will arrive well in time. They had TWO WEEKS to get the items to me, bearing in mind that these are off the shelf products.
Throughout these two weeks, I have been in touch with the company insisting that I received the products in time, and never have they said that the item is not in stock or undeliverable for any reason.
I am now sat here a day before the party, after being promised TWICE this week that the products will arrive yesterday, without any items. I was waiting in the hope that the furniture would be delivered yesterday and that I could have them assembled ready for tomorrow.
I now have a landscaped garden and no furniture. But all is well after a manager on the phone (Andrew) apologised and read a corporate hymn sheet to me.
If it wasn't so late in the day, I could've made other arrangements, but sometimes you live in hope that even companies like this would actually perform. If you want anything from this company and you need it by a particular date, then avoid this company. I would not recommend. Diabolical service.
...CONTINUED SAGA...
FInally, I have been told (4 weeks after the order was placed) that the patio furniture that I have ordered is unavailable for whatever reason and I was asked to choose an alternative, which I refused. The Summerhouse, I have been told, is coming tomorrow.
August 10, 2018
Unprompted review