Phillip

I had been completing surveys offered by LifePoints for several years, until the middle of June 2022 when I received the following message, "After reviewing your account history and performing an audit of your membership, we have found evidence that you have violated the LifePoints Reward Point Rules. Therefore, your account has been deactivated and all LifePoints (LPs) have been forfeited."
I got in touch demanding they show me what evidence they had that I'd violated any of their rules, but they refused point-blank to do so. I had accrued several LifePoints up until they dispensed with my services too - this despite quite noticeably receiving fewer and fewer invitations to complete surveys in the months leading up to June 2022: I was lucky if I received one a week. Funny that!

Imagine my astonishment when I received an e-mail from them a month later headed,

"SHARE YOUR LIFEPOINTS STORIES

LIGHTS, CAMERA, ACTION!

You've been with LifePoints for several years, Phillip! ❤ That's what makes our community unique: We've been around for a long time, and we've forged fantastic relationships with our members on the way.

So, it's time to hear what you have to say: Use the button below to record a quick video and let us know how it feels to be a LifePoints member for so long. We'll then select the best videos and send you a thank you present of LPs worth US $50 if your video gets selected!"

Then in August:

"YOUR MPR DIARY NEEDS COMPLETING

Just a quick note to thank you for taking the time to register for MyPersonalRoutine and completing your routine. Once you have successfully completed the 7 DAY DIARY AND THE QUESTIONNAIRE, we will credit your rewards account with your POINTS."
I received the latter e-mail - TWICE!

You have to laugh at the level of incompetence don't you? Utterly pathetic... Hopefully, if LifePoints continue to dismiss their customers (for that is what we are) for no valid reason; and rob them of the points they have spent precious time accruing, LifePoints will go belly-up very swiftly indeed. I for one cannot wait to see the day!

Too much work for too little reward from Branded Surveys, for example only 20 points to complete a twenty-two-minute survey. Plus you can spend five to ten minutes answering questions, only to be informed that you don't qualify; seemingly because you're not telling the researcher what they want to hear.

On one occasion I got to the end of a survey, having answered ALL questions asking about my personal health; only to have a message flash up on the screen stating 'No Match' (no match when the survey is about ME for heaven's sake) - truly unacceptable and beyond ridiculous! Far too often I don't qualify because of my age (I'm 67 at time of writing), and on one occasion I didn't qualify because I happen to be a British male Caucasian...

Rival survey organization LifePoints certainly aren't perfect (EDIT: do read about my recent experiences with that bunch), however the rewards on offer from LifePoints are rather more generous.

I tried ordering online in the usual way, after receiving an e-mailed reminder informing me that my wife's birthday was coming up; and I could claim 20% off my chosen card. I clicked on the link to place my order, but up popped a message saying, 'Need to send a Moonpig? Due to high demand, cards, gifts and flowers are only available on the app right now.' There was also a message saying the discount would be applied at the 'Checkout'. So I duly downloaded the app: did I get my 20% discount? Did I heck...!

Ordered two Lee filters from Park Cameras, and received them by post within a few days in good order and well packaged. Thank you Park!

Very quick to process my order and get it posted to me!

The messing about trying to send a card from the UK to a relative in the USA is truly a pain in the proverbial. We don't know which cards are available in other countries - why the hell don't Moonpig try being a little more customer-friendly, and mark all card descriptions with a tiny UK, USA or Australian flag; so that we can see at a glance if the item is sold (and can therefore be posted) in that particular country?!!