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Hello,
We’re sorry to hear about your experience. Please note that no charges are made without prior consent — our subscription only activates after the trial period, and it can be cancelled at any time without fees.

Our support team can check your file and ensure everything is resolved quickly. Please reach us at 📧 [contact@tokviral.co] or by phone at 📞 +44 20 3318 9307 (Monday – Saturday, 8 a.m. – 8 p.m.).

Kind regards,
The TokViral Team

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Hallo, we vinden het fijn dat je dit met ons deelt. We kunnen goed begrijpen dat je niet blij bent met deze situatie. Je wilt natuurlijk zo snel mogelijk je weg kunnen vervolgen en dat gaat het beste met een vervangende auto. Graag geven we je daarom wat meer informatie over onze voorwaarden. Het regelen van een vervangende auto of andersoortig vervangend vervoer gebeurt vanaf het moment dat wij hebben vastgesteld dat we het voertuig niet direct of binnen 48 uur weer aan het rijden kunnen krijgen. We kunnen begrijpen dat dat een teleurstelling is, zeker omdat je door wilde naar een afspraak. Mocht je nog vragen hebben over deze situatie, dan horen we dat graag.

Hello!
Thank you very much for your time and appreciation.. Kindly note the registration number doesn't guarantee compatibility with your car. We strongly suggest you always check OEN references in the product's description. Or we can do this for you, we are always happy to help with the selection of the best spare parts.
Our specialists are always ready to provide professional advice.
Please, feel free to contact us again.

Best regards,
AUTODOC Team

Dear Haroun K,

Thank you for your feedback and we apologize for the inconvenience.

Each claim is unique, therefore, there is no set time to how long the process would take. Though we do our best to speed it up, various factors outside of our control can significantly slow it down - delayed responses from the airlines, as well as waiting for the court's procedures, all affect the amount of time it takes for you to receive your compensation.

We take our job very seriously, and your rating affects our final ranking. We would be very grateful if you would reconsider your opinion.

We would love to assist you further, so kindly contact our Operations Team via Live Chat at airhlp.co/livechat (available during regular business hours) if you have any further questions.

Thank you again for your patience and we wish you many safe and happy travels in the future!
Maria at AirHelp