Carl

United Kingdom

Reviews

Review of JAC Vapour

Rated 2 out of 5 stars

Broken

One of the two vapes I received doesn't charge at all. I've already submitted a support ticket and sent two emails, but haven't had any response. It feels like customer service is just as understaffed as the shipping department—'next-day delivery' seems to mean three or four days, if you're lucky

June 20, 2025
Unprompted review

Reply from JAC Vapour

Glad to hear that we could get this one sorted for you! As always, please do feel free to come back to us anytime - we're always more than happy to help! :)

Review of Juniper UK

Rated 2 out of 5 stars

Great product poor service

Great product, poor service.

Just buy direct and save some money, the app is pointless, the support takes to long to reply and you cant do anything on the app.

March 4, 2025
Unprompted review

Reply from Juniper UK

Hi Carl,

We're sorry to hear about your experience. We’ve requested more information so we can reach out to you directly and address your concerns. Our goal is to provide the best service possible, and we’d love the opportunity to make things right. Please feel free to reach out to our support team as well.

Warm Regards,
The Juniper Team

Review of Octopus Energy

Rated 2 out of 5 stars

no difference from all the others so far.

Was drawn in with the buzz that they are diffrent. Yet, i cant switch from normal to an EV tarrif as neither the app or website works.

i get the following error message on both, when trying to switch.

"Uh oh...
Don't worry, it's us not you
This is unusual - refreshing the page may help. If it doesn't, these things usually clear themselves up reasonably quickly, so perhaps grab a cuppa."

February 2, 2025
Unprompted review

Reply from Octopus Energy

Hi Carl,

Thanks for leaving a review on TrustPilot for us. It's a great way for us to monitor all types of feedback, whether they're positive or negative.

I am very sorry to hear about the issues that you've experienced whilst trying to switch to our EV tariffs. I have asked a member of my team who is has additional training on EVs and the integration of them onto Octopus systems and our tariffs to reach out to you to discuss this in further detail so we can ensure we're doing everything we can to get you onto the tariff that you want to be on. Please do check your emails in the next day or so and we should have an update in there for you!

Best wishes & Kind regards,

Callum
Team Leader at Octopus energy 🐙

Review of CJS CD Keys

Rated 1 out of 5 stars

Stop sending me emails for god sake

Stop sending me emails for god sake

December 26, 2024
Unprompted review

Reply from CJS CD Keys

Hi, we do not send any spam emails, only order notification emails. Can you please update your review?

Review of Bikesure

Rated 2 out of 5 stars

Failed to add communting to my Policy

Failed to add communting to my Policy, and they are closed when trying to call.

September 19, 2024
Unprompted review

Reply from Bikesure

Hi Carl,

Thanks for your feedback although I am sorry to hear about the issues you have experienced. If you would like me to arrange for assistance to be arranged can you please respond to the email sent via Trustpilot and provide your customer reference number so that your file can be traced.

Kind regards

Simon

Review of Powerverse

Rated 1 out of 5 stars

Good Charger, Worst App ever made

What can i say, everything was perfect and worked.

then they updated the app, changing everything. now it just dosent work, to start a chage you have to hold the screen for 20 seconds. plug your car in after your schedules charge is due to start. no problem it just wont change, even if you over ride it, it just waits to the next day's scedule.

you now have to re-plug the car everytime you start, stop or to change a setting.

i have to set an alarm 10 mins after my night rate starts at 12pm just to check if it actualy starts chaging. usualy i have to get dressed go back outside and re-plug the car in a few times.

i have no idea why they changed a pefect app and made us beta testers. so far supoprt has said they are looking into it.

Just roll the update back, and let people use the charger as they had.

if you look at almost every review it's the same, the reviews on IOS are all the same, it's broken.

it's a shame, should have stuck with Pod point.

:(

June 30, 2024
Unprompted review

Reply from Powerverse

Hello Carl, sorry to hear you are very unhappy. We can resolve this issue for you and have reached out with next steps.

We have changed the app so you only have to hold down for 2 seconds to authorise a charge. Note that it may still take a few seconds for the charge to prepare (the orange circle).

Unplugging to start a new session or change a setting has always existed (even with the old app). The old app allowed you to override this by forcing a charger reboot remotely in the app but we removed this function on advice from manufacturer to avoid charger damage. We are working on a touch-free solution for this.

Please reach out to us as soon as you can
Powerverse Support Team

Review of GAMIVO.COM

Rated 4 out of 5 stars

Real keys but SACM with SMART CHARGES

Real keys but scamming with SMART charges
I buy keys key using the site I always use allkeyshop, they recommended GAMIVO, i used it before and they scammed me for almost 2 months before i finally noticed the SMART subscription.

Cancelling it was difficult, After contacting the support, they said I had activated the smart service, but what actualy happens if you go to buy a key is they have customer support with £0 charge that’s auto selected.

Go try it now, you will see that sneaky that’s says it’s free but it isn’t.

If this was a regulated company selling practices like this would be banned.

STAY CLEAR OF THESE SCAM AND NEVER USE THEM LITERALLY USE ANY OTHER KEY SELLING WEBSITE


Edit:response from company with refund of smart. Thanks you

February 15, 2024
Unprompted review

Reply from GAMIVO.COM

Hello,

We are terribly sorry to hear that you are not satisfied with the GAMIVO SMART subscription.

We can assure you that there are no ill intentions behind this feature and that it is always visible to our clients before, during, and when finalizing the payment.

Please do not worry - we try to find common ground and to bring the best possible solution to our buyers - please check your ticket ID 1695416, hopefully, you'll be pleased with the new update 🧡

The experience of our customers is truly crucial to us, we hope that you won't feel disappointed with our service after all and that you will decide to stay with us.

Kind regards,
Adrian

Review of Jacamo

Rated 2 out of 5 stars

Ordered items on the 22/07/20

ordered items on the 22/07/20 - wasn't even dispatched until the 28/7/2020 - now its with hermies and going to be a further 6 days. what a joke.

July 29, 2021
Unprompted review

Reply from Jacamo

Hi Carl,

We're sorry to hear about the delay on your order.
We would like to look into this for you. Please can you email us at general.enquiries@jacamo.co.uk with the words Trustpilot in the subject line and your customer account number, name, full address, and your Trustpilot ID, and the details of the query in the email.

Review of TalkTalk

Rated 2 out of 5 stars

Was good at first

Was good at first, How ever the speed are now terrible. no one to talk to to fix the issue. Just fobbed off with an automatic service centre message that states the issue has been recently resolved.

May 4, 2020
Unprompted review

Reply from TalkTalk

Hi Carl we can run through some diagnostics with you and get to the bottom of it. Can you tweet us @TalkTalk or post on our Facebook page and we'll be in touch.

Thanks

Lorraine - TalkTalk

Review of Asdatyres

Rated 5 out of 5 stars

Amazing

Amazing, simple, good value. just works

March 24, 2019
Unprompted review

Reply from Asdatyres

Hi Thank you for your fantastic feedback. We really appreciate you taking the time to write this about us. Kind regards ASDA Tyres Customer Service

Review of Jacamo

Rated 1 out of 5 stars

Let down by HERMES

I did not get my order, but hermies and Jacamo said it was delivered. it was not till I asked for the GPS information from the driver to show that he had not been to my address, did I magically get an email stating there had been an error and the items weren't delivered.

Jacamo also take payments for each item separately to ensure that there is no transaction over £100 so you can't claim back on your credit card under section 75 of the Consumer Credit Act when the items don't turn up (i don't know any other company that does this)

joke

January 30, 2017
Unprompted review

Reply from Jacamo

Hi Carl,

I'm sorry to hear that you experienced difficulties with the delivery of your order. We aim to provide the high standard of customer service that you're entitled to expect, and I'm very sorry that this hasn't been the case for you.

I'd like to reassure you that the reason we charge items separate isn't because we don't want you to be able to claim from your credit card company. We debit each item separately when your order is despatched to make it easier to process returns and refunds should you need to use this service. Plus if an item you've ordered is temporarily out of stock, your card will not be charged until it is back in stock and available for despatch.

If you would like any further assistance please email general.enquiries@jacamo.co.uk with your customer details and the word "TrustPilot" in the body of the email, it'll come through to me directly and I'll give it my immediate attention.

Thanks- Kirsty