Julie

I add to the growing number of people who are very unhappy about the level of customer support for this product. The product is good when it’s working but when anything goes wrong there is literally zero support. I reported an issue in June and still haven’t received support. I am also finding that over time this product can become quite erratic and you need to reinitialise several times to make sure it’s consistent with a standard device (e.g Omron). I hadn’t used for awhile and when first used again the readings were way off what I normally am and not consistent with the standard Omron readings. It took several reinitializations and knowing what was reasonable for my blood pressure range for the product to start giving sensible readings. As a consequence I have lost any trust in this product and particularly with the poor level of customer support. In parallel with this the two-year warranty means nothing as they don’t reply to you! It’s such a pity as the concept of the product is great.

It’s a great toothbrush that also looks great and feels great to use. I also love that you only have to charge it at most once a month and with a USB connection. Very happy

I haven’t received my refund even although they emailed confirmation that they had received my return - this was on the 19th August.
My return label customer ref was -
1066 / RMA-KKT-ONE24691
I have now emailed several times - but no response. Very concerned now.
Up- date - I have now received my refund which is great 23/09/2022

I think you can get yourself a fantastic bargain from DCO. However if you are thinking of buying then please be aware of the following two key points:

1. It’s vital that you inspect the carpet when you receive it. If it’s a large roll this can be quite a task (it was beyond me)

2. If you come across issues during the inspection and want to return it then you need to be able to send it back in the same condition as sent (re-roll it as delivered) and also pay for the return.

If you are not prepared/able to do the above then there are risks as my experience will highlight - below

If you are sent a carpet in good condition from DCO then the price that you pay is a bargain. Unfortunately this wasn’t my experience and because I didn’t fully inspect the carpet at the time of delivery (it was too heavy) and only discovered the full extent of the carpets problems as it was being cut for fitting, DCO’s terms and conditions meant that I wasn’t eligible for a refund.

When the carpet first arrived I noticed the ends of the carpet were frayed and soft. I immediately emailed with pictures. They reassured me that the frayed ends was unlikely to be anymore than a handling issue and it was a high quality carpet. They did say they would take it back but given that I would have to pay for its return I was happy to go with their reassurance. I alerted the fitter to the frayed ends and let them get on with it. When I returned a bit later the fitters let me know that the fraying was evident right through the carpet (it was delamination) and they were fitting as best they could - they said the carpet was in very poor condition. I emailed DCO with pictures and they agreed it below their acceptable standards. They refunded £100 to my PayPal account. I had paid £325 for the carpet, £100 for underlay and £90 for fitting. I let them know that £100 was of little use as I would have to pay for a replacement carpet and it’s fitting. I asked instead that they send me a replacement piece (they had a larger roll of the same carpet in stock); I was even happy to contribute to the costs as I just needed a decent carpet. They refused and indicated that because the carpet was cut they couldn’t refund or replace - they would only give me a full refund if I sent back the roll in the condition they sent it to me. Clearly this was impossible and given their Terms and Conditions I had to accept this situation. I now have spent in excess of £400 minus the £100 refund for a carpet that I am now having to completely replace and refit.

Hopefully I was just unlucky in the sub standard carpet I was sent and that if you are ordering from DCO you will get a great carpet at a bargain price - but please don't make my mistakes - make sure you inspect fully and be prepared to send it back uncut if you find issues.

It’s a Scam - don’t buy. I bought two for Christmas presents in early December- they never arrived. Their contact details are bogus!

They are the best sunglasses I have ever owned. Really clear and a joy to wear.
Love them