Alex Spuggie

Thank for you for letting us know about your experience, we’re extremely sorry for any hassle caused. If you could drop us an email at Helpdesk.Onlinetravelmoney@travelex.com we’ll look into this further for you. Thanks, Bon voyage, from Online Support Team!

Hi Alex, thank you for your feedback. This is really disappointing to hear so we’d really like the opportunity to discuss this further with you. Please drop us an email on we_are_listening@next.co.uk and we’ll be in touch shortly.

We're sorry to read that your parcel was not collected as expected. For further support, please contact us via a Private or Direct Message on one of our social channels: Facebook @UPS.UK or Twitter @UPS_UK. ^Alex

Dear Alex

Thank you for your review, we often send mail directly to businesses within the UK as we believe we have a great product that could help - it's what we're most passionate about!

However, as we understand that not everybody will be interested, we make it super easy for you to opt-out from these letters, either via our website (https://www.capitalontap.com/en/apps/opt-out) or by calling our wonderful Customer Service Team on 0208 962 7401.

All of our letters explain how to opt-out in the footer, but I’ve also reached out directly to you via Trustpilot to request some identifying information so that I can make sure you do not receive any further letters.

Very best wishes,
Helen

Hey Alex, we are sorry to hear that you're disappointed in our account closure process. We don't provide closure letters, this applies to all customers. However, we will pass this feedback on to look into the scope of adding this.

Our chat service works to prioritize self-service at the first instance and thereafter it will be referred to the support team. Don't worry all of your correspondence is saved and the team will be able to look back on your conversation and will always assist as soon as they can.

We are concerned about the account charges you've experienced, if this still applies do let the team know by emailing support@imaginecurve.com and they'll investigate this further.

We hope that you'll give us that second chance to change your experience around, thank you!

Hi Alex,

I'm sorry to hear you've not received your order. We’d like the opportunity to put things right if we can. In a moment, you’ll receive a notification from ourselves asking for your details, including telephone number and account number. If you could confirm these for us, a member of the team will be in touch as soon as they can.

Thanks,
Robyn

Hey Alex,

Thanks for taking the time to leave your review here.

I'm really sorry to hear that you were left disappointed by the signifier on your Sharps. This is a relatively recent addition, which we hope is reasonably discrete - but apologies as you weren't expecting it.

All of our styles are tapered as standard, but it's true that right now our Slim Taper option is only available on a select few styles - not including our Enduro Sharps. We are looking to offer this option on more of our styles in the near future!

Nevertheless, it's wonderful to hear that our service has resonated with you on the whole, and we're looking forward to seeing you again.

All the best,

Alex

Hi Alex,

Thanks for taking the time to leave a review and sorry to hear you've had a bad experience with our Facebook group.

Whilst the core focus of the Facebook group is about money saving and deals, we do allow discussions on a range of topics, with members able to voice their opinions on things such as major news stories or more light-hearted content such as memes.

Facebook has it's own policies on acceptable content and, on top of these and Facebook's built-in reporting methods, we also actively monitor and remove inappropriate comments as we find them or they are brought to our attention.

If there's a particular post or comment that has caused you concern then please do reach out to us via our contact form (latestdeals.co.uk/contact?skipChat=true) where we're always happy to investigate and either remove the offending material or clarify our stance, as appropriate.

If your message is more generally about allowing content on the Facebook Group that has a political nature; we appreciate the feedback and will certainly take it on board! On the main Latest Deals website we don't actually allow political discussion and so perhaps it would make sense to align these guidelines with our Facebook group in the future.

Thanks again for taking the time to leave feedback - we always use it to shape the future direction of Latest Deals 👍

Hey Alex,

Thank you so much for leaving such a nice review. I am very sorry that your order originally arrived damaged but I'm glad this has now been resolved for you.

Thanks, and have an amazing day.

Olivia
Superdrug Customer Care Team

Hey Alex, we'd love to take a look and see what's happening.

Please contact our customer care team via chat, phone or e-mail and they'll be happy to check everything for you. Rest assured, you'll always get your free share within 3 business days if you qualify for one, since the process is fully automatic.

Hi there, Alex. I'm really sorry to hear about the difficulties you've been having during the process of your home move. As you were only with us for 2 weeks, this could have been for a number of reasons; you would have more than likely been on the flexible tariff, so you're being charged at higher rates if the readings are correct. Otherwise, your opening or final reading may be incorrect and may need disputing. I would advise to check these on your closing bill and compare them against your current meter readings and the ones your new supplier has. If they do appear to be incorrect, get in touch with us and we can raise a dispute to do our best to get this sorted for you, Alex.

In regards to the debt collection, we can also review this and depending on the situation we can put the necessary steps in place to prevent this affecting you. We'll do our best to help you understand your bill and ensure it's accurate, Alex. ^Amy