The loan decision algorithm is flawed!
I have successfully repaid a total of six Possible advances, including my most recent $300 loan, which I repaid today over four $75 installments. The previous loans were smaller and always paid in full. Despite this strong repayment history, I was notified that my reloan request was denied, and I can reapply in three days.
I contacted customer support and was told that the decision-making process is proprietary and based on factors like recent income, bank balances, and overall financial activity. While I understand the use of algorithms, I find it unacceptable that a customer with a flawless repayment record and stable financial accounts—both of which have never had overdrafts or negative balances—is denied without a transparent explanation.
The email I received was vague and dismissive:
"Unfortunately, you’re not eligible for a Possible Advance at this time. You can always come back and try again. Feel free to submit a new request on Tue, Oct 21 or later." This response offers no insight and feels like a generic brush-off.
I suspect a soft credit inquiry may have influenced the decision, which contradicts your stated terms that credit scores are not a factor. Additionally, I was charged a $15 monthly fee for access to the service, which I have now requested to cancel. However, my account still shows a pending charge on 10/27/2025. I do not intend to pay another fee for a service that has denied me access to its core offering.
I used to be a satisfied customer and appreciated the opportunity to grow with Possible. Unfortunately, this experience has completely eroded my trust. I will no longer use your service and will share my experience publicly to inform others.
I want someone to confirm that my membership has been canceled and that no further charges will be applied.
October 16, 2025
Unprompted review