Barsan Vanessa

Their cakes are good usually, however I would not dare to order at home. Cake never arrived, they work with dpd and sent it first to somewhere in North England, 2 days in advance and the currier desposed of it as it was not good anymore. Cake never arrived, but they're live chat helped to process a refound. Be awear that you don't need to accept a voucher is your right to ask for a refound. All in all not pleased with the ordering process, however if you buy it from a shop is all good, quality is decent usually.

I have no idea where my parcel is. No picture no delivery note or where it was left

I would give them 0 starts as well, but oh well. I have had a click and collect with them at one of their lockers. Pretty expensive order. I arrived there, middle of nowhere and the stacked shift lockers I was assigned with the codes and everything were empty. The quality of the lockers is pretty bad, you can push floors and ceilings and just peak a boo into other people's stuff - quite dangerous and unreliable. I called them as my retailer told me to discuss my missing order with SHIFT first. I go to the retailer's shop and talk to a shift representative sitting in the retailer's shop because otherwise, you can't reach a human to their online customer support. This representative was talking to customer support through an app and had someone call me 'asap', but I waited 2 hours. This person from shift customer support said he was checking with all drivers to see where my order was, cause the driver probably left it in the wrong locker. Never comes back to me , so i asked the representative to try to ping his colleague again - after 3 hours of waiting he tells me his colleague logged off so someone else will call. Now after another 2 h of waiting another guy called and this times, he promised he would arrange home delivery in the evening or a full refund and he will send a confirmation email after we closed the call. Never happened. Fast forward 3 days later and other emails i sent them ( as I didn't go back to the shop where the representative worked, and there is no way to talk to any human over the phone by just calling their 'customer support' ) they never came back to me- the order was lost - and I was very close to losing the money too as my order showed as collected as I opened the empty lockers. Please avoid click-and-collect with shift, it seems like they don't have manners, they're understaffed and horrible with anything customer support related. I wasted my whole Saturday then, with a lot of emotional distress, and they never came back with my things or the refund. After the main retailer understood what was happening Sunday they put in a refund for some of the things in the order.. Please avoid shift for your mental health.

Fairly fast delivery considering I've ordered to a different country..around a week. Also they have loads of good offers.

I ordered an inflatable mattress on Friday morning because I was having some friends over. Choose the click and collect – next day delivery .It’s Sunday evening, and the mattress is still not ‘’ready to collect’’ and my guests had to spend the night somewhere else
( rude tesco express manager in kentish town )