Ian Edwards

I don't know what's happened to Awesome, but this is absolutely the worst experience I've had with them, or any other merchandise supplier for that matter. By a long shot.
None of the phone numbers seem to work and no response to any of my emails. When I did receive an email from them, it was pretty obvious they had no idea what was going on with my order.
I've now received an automated email over 2 weeks after I placed my order saying that it will actually be delivered, but won't say when and it doesn't mention any of the emails I've sent requesting information.
If my purchase does actually arrive in time for the event I actually bought it for, it will be a bloody miracle. But again, as I have not been able to speak to ANYONE at Awesome, nor have I received any responses to my emails and messages, this experience has been nothing short of ridiculous.
Absolutely will not use Awesome ever again.

Firstly I should say that the process is fairly smooth, although there was a complication their end between the person who paid for the flight (me) and the person who actually took the flight (my friend).
The main issue is that the initial approach after the flight has been delayed feels ‘official’, like it’s either the airline or the booking company, not a 3rd party. So I got involved with the process without realising this was a completely different business entity. The other element is the cost. It is ridiculous!! And certainly not made obvious from the very beginning. 35% of the final settlement is a huge amount for a process that can be run directly with the airline.
My advice is: do this if you can’t be bothered to engage with the airline directly. Otherwise, if you have a bit of gumption about you and don’t mind sending emails, just contact the airline yourself.

Great product, delivered at a convenient time. I shall gladly be purchasing products from James' Home of Tone again.

I filled out the form, received a reply saying that Unbiased were working on my request. Then today I receive a message saying that apparently I have purchased something from them and to give them feedback on the service I received.

So my feedback is: 1 star = no service so far, and poor management of systems and customers.