Fantastic service recovery - couldn’t be happier now!
I initially faced some challenges with my order of carbon mirror caps for my F82 M4 - what started out as a frustrating experience has thankfully turned into a very positive one, thanks to the excellent support from Michael.
When I first placed my order, there were some unexpected delays and stock issues that caused confusion. However, once Michael got involved, everything changed. He handled the situation professionally, kept me informed throughout, and made sure everything was sorted exactly as it should be.
The replacement process was smooth under his guidance, and the new mirror caps arrived in perfect condition and fit beautifully - exactly the high-quality finish I was hoping for.
Mistakes can happen, but what really matters is how a company resolves them. Michael went above and beyond to make things right, and I’m now very happy with both the product and the service received.