United States
Review of SelectQuote Home & Auto
Bryan Owen’s did a spectacular job. He found us home and auto policies BETTER than our previous ones and saved us $1100 annually in the process. I couldn’t be happier with his service and the outcome.
Review of Centricity
Our oven malfunctioned on Dec 14th. A claim was filed with Centricity on Dec 16th. Service tech came promptly, diagnosed the problem, and directed Centricity to order four parts. One part is backordered and Centricity will not give me even an estimated shipping date. We have been without an oven for a month now (during the holidays). I have called Centricity five times requesting an estimated ship date for the needed part. All five times the customer service rep promised a callback in "1-2 business days". To date, I have received ZERO callbacks and Centricity will not tell me what their process is when parts are on long-term manufacturer backorder. I have formally requested a full reimbursement for the oven, in lieu of repair. Today, Centricity promised a supervisor would call me within 24 hours. Considering recent unfulfilled promises, I'm pretty sure I'm getting a deliberate run-around to delay their obligation. We'll see.
Reply from Centricity
***UPDATE*** 01/17/25
We have checked the status of your parts order, and the backordered part is expected to arrive on January 22, 2025. We appreciate your patience and willingness to wait for the part to arrive. Once it does, we will promptly schedule the installation with our technician to ensure your oven is fully repaired.
We understand your concern about the lack of updates, and we are committed to improving our communication. I will personally follow up with you until your oven is fully fixed. Additionally, I will call the service center on January 22 to confirm the part’s arrival and schedule the installation. I will also provide you with a callback once the appointment is set up.
Your satisfaction is our top priority, and we regret that we have not met your expectations. Thank you for your patience and understanding.
Sincerely,
Centricity Customer Support
1/16/25
We deeply apologize for the delay and lack of communication regarding your oven repair. We understand how frustrating this situation has been, especially during the holidays, and we are truly sorry for the inconvenience it has caused you.
While we may not be able to resolve the backorder issue immediately, please know that we are committed to finding a resolution as quickly as possible and making things right for you. Your satisfaction is our top priority, and we regret that we have not met your expectations.
A support member will contact you within the hour to discuss your situation and offer further assistance. Thank you for your patience and understanding.
Sincerely,
Centricity Customer Support
Review of Interhome
The Interhome website is well-designed and easy to navigate. Selection was excellent and the information on each of the properties was as complete as I have seen anywhere. Once I made my selection, the booking process was quick and easy. The booking confirmation that was sent had all the information needed and more. And, to make it even better, the prices was significantly lower than it would have been had I booked the same property on a competitor's website. Thanks for a great experience.
Reply from Interhome
Dear Bruce,
Many thanks for your kind feedback regarding your experience of the Interhome booking process. We are always looking for new ways to make booking with us as straight forward and efficient as possible.
Best regards,
Interhome team
Review of Rail Europe
Easy to use and good prices. But I never could get the notification e-mail feature to work on the routes I was wanting.
Review of Public Storage
Not much to be surprised about renting a storage locker. The office person was efficient and helpful. The process was short and sweet. I would have preferred that the website had informed me of the additional charges and payment arrangements, rather than being surprised by them when I arrived.
