LEFORT Olivier

Hi there,

Thank you for your review, we appreciate you taking the time to provide us with your valuable feedback.

We’re really sorry to hear you’re experiencing an issue with the handset, each and every handset is put through numerous phases of industry standard testing to ensure issues aren’t present nor occur, so please accept our apologies that we have fallen short of your, and our, expectations.

The good news is that we have a returns team of highly skilled engineers who will process your return quickly and efficiently, minimising inconvenience to yourself.

Return instructions have now been sent to you via eBay so please refer to these so that the device can be returned and a refund processed.

If there is anything else we can do to assist you, please let us know by emailing help@second-handphones.com, and we’ll get back to you with a prompt response.

Kind regards

JH