United Kingdom
Review of Pets at Home
Just dealt with a lovely, helpful lady at customer services, regarding an online order being cancelled during the transaction by the website. A bit confusing why it happened where payment was taken, but order was cancelled. However, she dealt with it really well and was very understanding, given the items(vet prescribed food) were online only and we needed them asap. Excellent customer service.
Review of National Tyres and Autocare
Job No - 156/9010793
Booking Number: A156B030661
Booked 2 cars in for services. Put my wife's in first on the Friday. On arrival and without even handing the keys over, I was asked to purchase an 'engine flush' for £20. Found this strange given it was in for a full service. The up-selling continued with a Halfords club offer which again was rejected before I eventually got to hand my keys over.
Then the real fun began. A few hours later I received a call, telling me that the 'mechanic' had snapped the sump plug during the oil change, but didn't know how it had happened? Things like'it just happened' and 'it was bizarre' and a 'freak accident' were stated. I'm no mechanic, but it was quite obvious what had happened.
It's a 2 year old BMW with 12,000 miles on the clock.
I was then told that my car wouldn't be ready for a further 5 days(Wednesday) as they had to wait on the new part coming in. I found this strange given there is a BMW parts/garage less than a mile from them. I asked if they could take it there as we needed the car back and couldn't do without it, given it was the week running up to Christmas and would be really inconvenient. They said the car couldn't be moved as it had no oil in it. They then told me I could come and get the car and take it there myself and get it fixed if I wanted to?! It had no oil in it and couldn't be moved 5 mins earlier.
It then transpired that they could get the part in on the Monday, but still couldn't get the repair done as in the managers own words "The only mechanic I have, that I can trust to work on your car is off until Wednesday".
An absolutely incredible statement to make to a customer, who has booked 2 cars into your garage for your mechanics to work on! There were several more in the garage on the day I took the car in.
From that point, it just went from bad to worse in terms of the content of the communications. The area manager even backed this statement up, after refusing via the garage manager to contact me. He only contacted me after a complaint to Halfords own customer services.
All calls were recorded to my knowledge, and some of the statements made and conversations had were bizarre to say the least. I could write a book. The lack of knowledge and awful customer service is the worst I've experienced.
As anyone would, I then went back onto my Halfords account and immediately cancelled both services. Why would I put my cars into a garage that has mechanics it can't trust to work on customers cars?
The following Thursday(day 6), I then received a call to tell me my car had been repaired and was ready to pick up. 1 1/2 hours later, I went to the garage with my wife to collect it, and unbelievably, it was still being worked on! I'd given up by that point.
Have tried 3 times to engage with the point of contact at Halfords Customer service since and have been ignored each time, so the 'we'll reach out' message that will follow this won't carry much weight.
What did they respond with as I got home? A notification telling me they were taking £210 out of my account for the pleasure of all of the above.
You couldn't make it up.
Untrustworthy, awful customer service and mechanically inept. Best avoided.
Reply from National Tyres and Autocare
Thanks for taking the time to leave feedback on your recent experience, John.
We are sorry that your experience was not a positive one, and we will work hard to ensure we make this right.
Please could you update your review to include an order number/booking reference/case reference so we can get in touch with you and find a resolution?
We look forward to speaking with you soon. Thanks - Ruth 🛴
Review of Football Ticket Net
Tickets supplied as promised, quite late on the day of the game. Download etc wasn't perfect, but staff very responsive and helpful, to eventually get them to me. Only negative was them not being sent earlier, to alleviate the panic and confusion.
Review of Eden Mill
Review of Colourbyte
Used Colourbyte as my main media supplier for several years now and can't praise them enough.
As expected with certain substrates, there's been issues causing headaches, and Colourbyte have always done what they can to resolve and replace immediately at times without question.
From the girls in the office dealing with my late in the day requests for next day drops, to Steve Giles assisting with technical issues, a credit to the company.
I'd recommend them to anyone.
John O'Farrell
Wonderwallz + Celtic Canvas Art
