Mrs Ramona Puppala

Hi Ramona,

Thanks for your review 🙏

Sorry to hear your experience with using our giftcard. We always recommend that you register your giftcard on your profile, to ensure everything is okay. But i just checked your giftcard and everything looked good, so i actually don't understand why it didn't work for Vaca.

But i hope you will get a better experience next time! ☺️

Best regards
Laura, GO DREAM

Dear Ramona,

Thank you for your honest feedback about our customer service 🙂 We appreciate your input and the opportunity to address your concerns.

We understand your frustration regarding product availability and upgrade options. As we transition to newer technologies, we're phasing out some older product lines to improve user experience and innovation.

While we can't discuss specific products here due to Danish tobacco regulations, we'd like to help you explore solutions.

Our customer service team would be happy to provide more information about our latest technologies and any applicable offers that might benefit you.

We're glad you found our customer service respectful. We'd love to speak with you directly to better understand your needs and find the best solution for you.

Please feel free to contact our customer service team at your convenience. We're here to ensure you have the best possible experience with our products and services.

Thank you again for your feedback and continued support.

Best regards,
Michael - IQOS.com

Hi Ramona,

Thank you for your wonderful feedback! 
It's really wonderful for us to read your review and that you've had a good experience. Also that our fast delivery is appreciated.

Thank you for the high nomination - it means a lot to us ⭐⭐⭐⭐⭐
We're looking forward to see you next time at our webshop again!

Kind regards,
Maria/ Temashop 😊

Hi Ramona

Thank you for the nice review on Trustpilot.

How nice to hear that everything was fine!

I wish you a good day!

Best regards
Kasper / Bring Denmark