Fridge went out 6/14 and counting....
Fridge went out 6/14. Create a claim. by EOD Monday 6/16 no response from the assigned technician/company. Called FAH_ 6/15--they couldn't reach the contracted company and stated they(FHAW) would send them an email, and I should hear from them by EOD 6/16. I called back 6/17 becaue no contact as made, I was told one more day 6/18 no contact, 6/19 no contact. 6/20 FAHW stated they would send a referral out to another contracted company and slat4d a first appoint for today 6/24. That contractor did come out, was here for 20 minutes and we were told -they need to order a part, should be here in 7-10 days and only when the part arrives can we scheduled a repair appointment. So no fridge for going on two weeks with at least 2 weeks more before maybe they can fix the fridge. and if they can't I shudder to think how long a replacement will take, . I've spent 300 on ice and almost 600 on take out. Just ugh.
Reply from First American Home Warranty
L Johnson, Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided and would like to look into this further. We have requested additional information from you through Trustpilot, please look out for this in your email.
Update:
Thank you for providing us with additional information. We show that our team has been able to approve an alternate option for you to continue to move along your claim. Please do not hesitate to reach out, should you need additional assistance.
