mrqaidi

Hello,

Thanks for reaching out to us and we’re sorry to hear you had an unpleasant experience.

Our reviews are provided by our customers and are solely based on their experience (whether good or bad). Additionally, Trustpilot's platform does not allow fake reviews.


We’re sorry to hear you haven’t received your order yet even though your local courier marked the package as delivered. Please know that when customers reach out to us regarding any shipping concern, our team would absolutely help look into the situation and assist to rectify the issue.

We have reached out to you through Trustpilot to request additional information that can help us assist you further.

Best,
Team Lumin

We like to say our prices are cheap, but not our services :) Thanks for the rad review!

Hallo Herr Ayman ,

vielen Dank für Ihre Bewertung, die Zufriedenheit unserer Kunden steht für uns an erster Stelle, und es tut uns wirklich leid, dass wir Ihre Erwartungen dieses Mal nicht erfüllen konnten.

Wir würden dies gerne so schnell wie möglich klären und wir versprechen Ihnen, dass wir eine zufriedenstellende Lösung für Sie finden werden.

Setzen Sie sich bitte mit mir persönlich unter [+49 7161 62703952/feedback@eco24.de] in Verbindung, und ich werde mein Bestes tun, um Ihre Probleme zu lösen.

Mit freundlichen Grüßen

Julian
eco24 -Team

Hi Mrqaidi,

Thank you for your review.

We are sorry to hear that your experience with us was not pleasant. Please let us point out that as a regulated casino, we are constantly monitored by the relevant authorities to provide fair play to all our players. We also have procedures in place according to the guidelines set by the regulating authorities, which we follow on a daily basis.

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Kind Regards,

Spinit Casino

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Kind Regards,

Spela Team

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Kind Regards,

Sloty Team

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Kind Regards,

Pelaa Team

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We are sorry to hear that your experience with us was not pleasant. May we please ask you to clarify further your issue so that we can look into this for you? We are unable to see any requests made on your Genesis Casino account so far.

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Kind Regards,

Genesis Casino Team

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Thank you for your review.

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Kind Regards,

Casino Joy Team

Hi Mrqaidi,

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We are sorry to hear that your experience with us was not pleasant. We tried to message you privately via this thread for further information regarding the issue you experienced, so that we can look into this for you, but we have received no reply.

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Kind Regards,

Casino Gods Team

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Kind Regards,

Casino Cruise Team

Hi Mrqaidi,

Thank you for your review.

We are sorry to hear that you have encountered issues with our casino. Please let us point out that as a regulated casino, we are constantly monitored by the relevant authorities to provide fair play to all our players.

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Kind Regards,

Vegas Hero Team

Hello,

Could you please describe to us the issue on how we can assist you further with our services/ your account? Seems you are not happy with our services and we are sorry to hear that we have not met your expectations, we surely would like to assist you with your account or inquiries you may have.

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Regards,

STS Customer Support