RP

Richard Pearson

United Kingdom

Reviews

Review of Laptops Direct


Rated 5 out of 5 stars

Smartphones Order

Have used laptops direct previously for a laptop and received excellent service, so happy to use them again, this time for a couple of new smartphones. Competitive prices, able to get the models we wanted, very quick delivery (a couple of days to the Highlands), everything seems fine at present, all good!

September 24, 2025

Reply from Laptops Direct

Hello,

Thank you for choosing Laptops Direct again for your recent purchase of smartphones! We are delighted to hear that you found the models you wanted at competitive prices and that the delivery to the Highlands was quick. We are glad that everything seems fine with your order.

If you ever need anything else, feel free to check out Appliances Direct for a wide range of home appliances.

Best regards,

Mark

Review of camping-online Ltd


Rated 5 out of 5 stars

Very good service.

Easy ordering, competitive prices, quick despatch and delivery. With living in the Highlands, really appreciated not paying high delivery costs. Thank you!

September 12, 2025

Review of webuyanycar


Rated 5 out of 5 stars

Straightforward selling

Quick valuation received, which was a reasonable offer. Same day appointment available so within a few hours had taken the car in, sale agreed at just £100 less than the offer (which had been £7000). Over the next couple of days all the relevant information came through and DVLA confirmation of the sale. The payment came through 4 days later as agreed. Very pleased with the efficiency of the service, would certainly use them again if circumstances require it.

June 29, 2025
Unprompted review

Review of webuyanycar


Rated 5 out of 5 stars

Straightforward selling

Valuation was easy to obtain, helped in making a quick decision to sell. Same day appointments available so had sold within a couple hours of getting the valuation. Sold at just a hundred or so less than the initial offer price which was fair (initial offer was £7000). The lady I dealt with was very efficient, explained the process and details. Of course the selling price was lower than selling privately, but the ease of selling definitely outweighed that. In similar circumstances would use them again.

June 29, 2025

Review of Glasses2You


Rated 5 out of 5 stars

Prescription sunglasses

Wide choice of frames and lenses. I like the virtual way of trying the frames, once I received the sunglasses it proved a pretty accurate representation. On first use the lenses are fine, nice and clear for distance vision so the prescription has been made up accurately. Time will tell on how robust they are, but first impressions very good. The glasses were made up and delivered within timescales, so all good so far.

May 16, 2025

Reply from Glasses2You

Richard, Thank you for your order and review.
We are pleased you are happy with your glasses
and the speed of delivery.
Steve

Review of Yodel by InPost


Rated 5 out of 5 stars

Quick delivery

Quick delivery, put into the garage exactly where we needed it, very good!

May 1, 2025

Reply from Yodel by InPost

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of Yodel by InPost


Rated 5 out of 5 stars

Best service yet

Fastest delivery via Yodel from the company I'd ordered from, boxes put into garage as the driver knows to do this. All good.

January 31, 2025

Reply from Yodel by InPost

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of Admiral Insurance


Rated 5 out of 5 stars

Sorting policies following bereavement

Needed to sort a couple of policies following a bereavement. Quick response, policies sorted as required, sensitive but businesslike staff, all seems fine, just waiting on a couple of things to be finalised but so far very good.

July 17, 2024

Review of Elddis


Rated 1 out of 5 stars

Feedback on Elddis CV20 Campervan

I'm posting this review now as I've just noted that on 13th March this year Elddis posted on the Elddis CV owners group site a request for feedback, so here's my experience. I bought a new CV20 Autoquest Campervan in July 2020 from Perthshire Caravans. At the first habitation service in July 2021, I a gave a list of ‘snagging’ items that needed sorting. A few were done OK, but most weren’t done correctly or not at all. I wrote and listed the issues, just stating the situation and asking why some aspects were not sorted properly when we’d paid for the service. As it’s a 200+ mile round trip for the service then I’d also asked of the possibility of using a more local approved workshop for any warranty work, but as expected got the answer no. I don’t have an issue with this as it was in the terms when we bought the van that warranty work is covered by the dealer, with this being part of Elddis’ terms and conditions. What I have an issue with is the fact there was no acknowledgement or apology for the work not being done correctly, just a pretty curt one line response stating I could bring in it to be looked at. I’ve not been back since. Interestingly, I received a call 2 years after this asking me if I wanted to pursue the warranty claim for the cover for the kitchen area sink. I politely declined. We knew when buying that the CV20 is not a top end van, but it’s still a considerable amount of money. There was no after sales follow up as I’d normally expect when purchasing a new vehicle. Unfortunately it seemed very much a case of we have your money, now you’re on your own. The other aspect was handover of the van when new. Because of the Covid restrictions at the time we couldn’t have a face to face ‘tour’ of the van. In retrospect, this was also poor service. Other companies sorted videos with commentary to cover how things worked and other details, Perthshire Caravans offered and provided nothing. As it was our first van purchase we didn’t really know what to expect, in retrospect we should have expected much more.

After the first habitation service from the dealer, and the subsequent (lack of) response from the dealer, I’d written to Elddis expressing my dissatisfaction and enclosing a copy of the letter I’d sent to the dealer. Their handbook talks of helping resolve disputes. This was not the case. The lady I spoke to was very polite and pleasant, but appeared to not understand the issue I was describing, namely poor service of one of their accredited dealers. And this is the key issue, it's an Elddis dealer. It feels like they have you over a barrel, you can’t get warranty work done elsewhere, so what happens if you have no confidence in the work that has been done and hence want to choose a different company to service the van? Why would I pay the dealer more money knowing they didn’t do the job I’d paid for? Surely this should be possible to arrange.

Over the last year there have been a few significant issues with the van. The water heater failed, just out of warranty. The (habitation) water pump has also needed replacing, out of warranty. There are corroded wires for (I think) the frost protection to the water tank, again out of warranty. It’s interesting that the purchase price of the new vans is now 15-20K more than we paid. I hope the quality has improved. The snagging items I referred to were all so easily solvable with slightly better quality fixtures and fitting, it would barely add cost to the van, just using screws big enough to hold things in place is one example. We weren’t looking for luxury, but we were expecting something that would stand up a little better to being used for it’s purpose. I’m afraid I won’t be buying another Elddis. With the lack of response from both dealer and Elddis to the issues raised then why would I risk either of them again.

March 13, 2024
Unprompted review

Reply from Elddis

Dear Richard,

We sincerely appreciate your feedback and, whilst the majority of your complaints are levelled at your supplying retailer – rather than at Elddis – and date back nearly 4 years, we would like the opportunity to try and assist you going forward.

Please could we ask you to email our Customer Care Team: customer.care@erwinhymergroup.co.uk with your 17-digit VIN and referencing your Trustpilot review.

Our Team can not only check the service status of your campervan but also advise you of your available options for Elddis-approved service centres and mobile technicians.

We trust that you continue to enjoy your Elddis CV20 campervan and are delighted that you are part of the independently-run CV Owners Group – a fantastic community of over 2.2K owner-members, who we are proud to support!

Review of fiatprofessional.com


Rated 1 out of 5 stars

Refusal to contribute to repair cost

The timing belt failed on my Ducato based campervan that was 3 years and 5 months old, done 21k miles. The replacement interval is minimum of 4 years and a lot more miles than 21k and that's with lots of idling/urban driving which I don't do, with ‘normal’ driving it'd be every 5 years. Thankfully there was no engine damage and it seems to be running smoothly after the new belt and water pump were installed. Just to emphasise, the garage service was fine, this is about Fiat. I'd contacted Fiat Professional Customer Service after collecting the van and paying for the repair to ask if they would be prepared to offer a part payment as a gesture of goodwill given the belt clearly shouldn't have failed. To cut a long story short, I got nowhere. A lot of waffle that I’d already paid the invoice and they don’t have a system whereby they can reimburse, utter nonsense! Legally of course they can do what they want given the warranty had expired, but as I'd written to them, given the vital nature of the timing belt then I think morally they have a duty to contribute. Not so much Customer Service as saying no to the customer and giving excuses as to why they can't contribute or help. Rubbish service and morals.

March 13, 2024
Unprompted review

Review of Step One


Rated 3 out of 5 stars

One out of three pairs already has a hole!

Order arrived promptly, no problems with that. One of the pairs has already got a hole at the rear waistline, just worn the once. The others OK so far.

April 29, 2024

Reply from Step One

Hi Richard,

Thank you for your support and for sharing your experience with us! We're glad your order arrived promptly, but we're sorry about the concern with one of the pairs.

For immediate assistance, please email our Customer Support team at info@stepone.life. They'll be happy to help you resolve this.

Thanks for choosing Step One!


Best regards,
Joyce
Step One Team

Review of Little Peckers


Rated 2 out of 5 stars

Reduction in quality and service.

Interesting to read other reviews. I have also had issues with timescales for delivery. The most recent delivery was the worse yet, half the delivery took 7 working days to arrive, the other half took 10 working days. I don't mind if the company would just be honest about the timescales, but don't promise 3-5 days and never meet your own standard. I can work round the timescales so that I don't run out of what I need, but currently I'm having to second guess how long delivery will take. Not good enough, especially given the not insignificant amount I've purchased over time. When I have contacted customer service, there's very little service, on one occasion no response until I sent in effect a formal request quoting legislation!
The other more recent issue is the quality of the mealworms. There is a small amount that's being left by the birds, even the corvids won't eat it! It's been the last few months, prior to that no waste, so I'm guessing a change of supplier and poorer quality?
Unless delivery and quality get back to where they were, I'm likely to change to another company, even though Little Peckers is one of the cheapest out there.

October 27, 2023
Unprompted review

Review of Laptop Station - Refurbished Laptop Specialist


Rated 5 out of 5 stars

Better than paying for new!

Good price, no problems with ordering and delivery. All working fine, easy set-up, switch on and go! Laptop looks like new, cannnot see any marks, excellent spec for the price.

September 30, 2023

Review of Naked Wines


Rated 5 out of 5 stars

Usual good choice and value.

As usual, a very good selection of wines at a variety of prices to suit differing budgets and tastes! There aren't so many that choice becomes overwhelming, yet enough to have a good variety. Ordering process straightforward, delivery times very good, especially with the choice of date or as and when option. Been using Naked Wines for a good few years now, still like the model, customer service has always been excellent when needed.

September 4, 2023

Reply from Naked Wines

Thank you for your 5 stars, Richard!

We really pride ourselves on giving our Angels the best wine and service we can so it means a lot that you agree. Jess @ Naked Wines

Review of Blackcircles.com

Review of Leisureshopdirect


Rated 5 out of 5 stars

Campervan blind order

Item required in stock, sent promptly, all good so far. Haven't fitted it yet!

August 6, 2023

Reply from Leisureshopdirect

Dear Mr Pearson,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Review of SerenataFlowers.com


Rated 5 out of 5 stars

Mother's Day Delivery

Ordered 2 bouquets for delivery for Mother's day, Delivered to Mums as ordered, no problems. Have used Serenata Flowers previously and have always been reliable. Maybe not the cheapest available but good quality, reliable service, good updates on the order and delivery.

March 16, 2023

Review of Yodel by InPost


Rated 5 out of 5 stars

Bird food delivery

Timely delivery once the goods had been received by Yodel. Very polite and helpful delivery man, had rung the doorbell today, on previous occasions when Yodel have delivered, I've only been aware the delivery has been made when boxes have been found outside! All good today.

January 13, 2023

Review of Cracker Emporium


Rated 5 out of 5 stars

Christmas Crackers Order

No problems with the order process, confirmation e-mail and update received, order sent in good time, delivery time good given Royal Mail strikes. Crackers look fine, well packaged, all packaging seems recyclable, will need to wait to see if they perform!

December 1, 2022

Reply from Cracker Emporium

Thank you Richard, enjoy pulling your crackers, have a lovely Christmas, Andrew.

Review of Simply Plastics