Felicity Fisher

Unfortunately the sizing isn’t great for larger chested ladies resulting in returns. Whilst the sizing is just unfortunate I’m less than impressed with the returns issue. The refund was supposedly commenced on 14 May, yet today a message from PayPal saying it’s been cancelled…no correspondence why from the company and I have yet to have a response. Really not happy and will be taking this further. Such a shame as decent products (save for the sizing)

At this present moment I still have no item. Handtec claim this was dispatched on Tuesday via Royal Mail 48h. As of Friday, the item still isn’t here and that’s 72 hours not 48. Raised a complaint and seems to be varying versions of events, as to whether dispatched Tuesday or Wednesday. Doesn’t even seem like that was the case. Awaiting a full response, apology and my item…if it ever arrives. Quick enough to take your cash tho!

We are already well out of the purported delivery time and all you get is well it could be down to weather, issues, customs etc….yea their tracking doesn’t update so I can’t even tell whether it’s left wherever the heck it was meant to be dispatched from. Certainly will never be buying from there again as I’m out of pocket and no idea whether the items will ever arrive. Edit- despite multiple interactions with customer service they cannot tell me a) whether my items have been dispatched b) where my items are c) any tracking updates and all they try and do is fob you off with a non response or a promise to re-make and *rush* the order through. DO NOT buy as you won’t get your items, oh yeah and despite promises below of a refund they are refusing to do so via customer service

I purchased a bag about 12 months ago which has been used minimally . Unfortunately I cannot locate my proof of purchase. Having used the bag there is some colour transfer and damage. Having tried to raise this with customer services they claim that the bag is of a more delicate nature and requires protecting every month (although they claim it comes protected). This isn’t made clear at the time of purchase, nor is on their website. They just want to avoid having to do anything about it. When you pay a premium price you expect a premium product . Customer service however say tough, go away and pay for a professional suede restorer. They’re quick enough to take your money but won’t help notwithstanding all their staff I’ve asked acknowledge it’s a known issue.

Not quite sure what company all these glowing reviews relate to about their wonderful products and wonderful customer service! I’m 12 business days after my order and there’s no sign of the items plus the tracking still says it’s with the sender. God knows where these items are coming from and what they’re going to be like when they arrive…I hold out no hope. Update…at the final day of the supposed shipping time. Still nothing. Company contacts you and offers a refund for taking down the review….so this is how the reviews are so positive. My review will be taken down soon…so just be aware that your items may never arrive and you’ll have to fight for a refund. They claim refunds take 10 days too….

No one to contact at a weekend if there is an issue (but that’s very minor, we all need a break!) but the website is useless. Try to change an order and you can’t as it perpetually says there is an account ID mismatch. About to give up and source elsewhere as my account cannot be managed and I can’t change anything

The whoop app is constantly crashing. Claims not connected to internet all the time. Often unable to sync. Not fit for purpose.

Money taken. Four working days later (6 days total) and not even so much as an acknowledgement of my order!

Lovely leggings, great fit and super fast delivery

I purchased two refurbished hybrid firm pillows in mid October 2023. Eye watering price of £160 for the two, but the reviews promised brilliant pillows. Slight colouration difference when they arrived but just presumed that this was due to refurb. Pillows were both ok to start. By the end of Jan so less than 3 months later, the pillows are very uncomfortable. One is so soft it offers no support and one is so hard I might as well be sleeping on a concrete pillow. Contacted customer services. As it’s outside of 30 days their attitude is tough luck. However they think they might have sent me a standard hybrid pillow by mistake so they can probably offer me a replacement for one of the pillows. With respect, BOTH pillows have failed. One is rock hard and the other is a marshmallow. This is NOT what you expect from an incredibly expensive bit of kit which is meant to be fantastic quality. I will now be pursuing this legally as neither pillow they have supplied was of sufficient quality or fit for purpose. Would NOT recommend. As you can see from their reply they do not want to help…how can I, a consumer identify if they have sent me the wrong thing! Also they appear to not realise that under the Consumer Rights Act where an item is defective you do in fact have 6 months!

I purchased a case, over £60 as the cases are good quality, or so I thought. Less than 3 months later the design is falling off. Contacted customer support to be told tough, we don’t cover the actual design which is stuck on. Respectfully I’ve paid £10 for cases which have lasted longer. I’ll never buy from them again. Just rip off merchants who aren’t prepared to help. Word of warning. Don’t go for any cases with printed designs otherwise you will be bitterly disappointed when they fall off in a short timeline

I have purchased various things via Otrium and been happy. However we had no real notice of the uk closure, no email..just a note when you open the app. Not even been give the opportunity to purchase from the eu site and pay more for delivery…which I would have happily done. Not impressed

Super fast delivery, good quality items

InPost is fine if you can find a locker which is working. They’re either switched off or full

Poor quality items which break in less than 2 years despite being very expensive, ruin other items. Customer service claim they will do things and don't - just don't bother.

Purchased a multicooker - after less than 2 years the item broke. Did not vent, flooded the worktop, damaged my coffee machine and kettle due to water in electrics. Contacted Ninja - sorry, out of warranty - don't care. Persisted and said that £200 to break in less than 2 years is not ok - not a quality item. Finally offered to discount a replacement item by 50%. Now trying to purchase - can't purchase any item which is reduced on their website - won't put it through. Not what they promised - want me to spend £300 now on the only replacement item which isn't on sale. Awful customer service and items just don't last

Odeon have changed from direct debit to continued card payments. However, my subscription keeps failing because of a supposed payment failure. Having spoken to Barclays they advise this is due to Odeon setting up the payment incorrectly - they are trying to process it as an individual card payment each time - hence Barclays keep rejecting it. All good on my account (and i've actually uploaded card details for 2 other cards which are all in regular use) and surprise surprise these fail too. I'm beginning to think i might as well just cancel - as Odeon can't even set up a recurring payment correctly at their end. Due to Covid (still using that old chestnut) you can't speak to anyone or even have live chat - despite the fact that they've had 2 years to get everyone working remotely properly...they're quick enough to take your money, but have zero customer service

Sold my iPhone to Envirofone and totally hassle free. Good price and zero quibbles or attempts to get the price down. Paid when promised….they do exactly what they say they will

Quick delivery and item quality is gorgeous

I purchased some glasses online - there is no way you can try on, so i hoped for the best. They arrived, poor quality, terrible fit and overall too big. Asked customer service how to return and they confirmed all OK to return for a refund within 30 days. Now, Gulshan, at Customer Service says no (irrespective of the previous confirmation in writing) as there was £10 off and he will do me a one time courtesy of a store credit - i'm entitled to that as minimum! Horrible customer service with attitude