An Absolute Disaster of a Company
An Absolute Disaster of a Company. I first contacted him via whatsapp about purchasing a rear view camera kit for a B8.5 Audi A4. He informed me that it was all in stock and ready to ship. I asked him if it was all genuine Audi parts and he confirmed. I went ahead with the purchase, but did it through PayPal for safety after reading some bad reviews here. When the products arrived, the electronic module which forms the main part of the kit was not right. It was a used part, and was the wrong part number. Vaclav had assured me he had the correct parts in stock. I contacted him immediately to make him aware. He said he would organise collection for return and that he would refund my money immediately. He did not process the refund. Over the course of three weeks, he sent numerous Fedex delivery dockets but must have never booked the collections so the courier never came. He eventually got DHL who were not collecting until I contacted them myself to organise a collection time. At this point I had launched a PayPal dispute over the transaction. As soon as I provided a tracking number, I was refunded but not fully. I received a partial refund of €626.00 which was the price of the kit without shipping or PayPal fee. I had to open another dispute to get the remaining €52.16 as the kit had cost €678.16. During this, Vaclav's whatsapp replies became useless and often non-existent. He has wasted over a month of my time by supplying the wrong parts, which he was well aware he was doing. The fact that there is a banner at the top of this page saying some fake reviews gave been removed sums it all up really.
Avoid at all costs!
May 27, 2023
Unprompted review