Steve Holmes

Dominic understood my concerns and made a quick adjustment to my monthly payments in line with my current usage. I explained that being in a rural and 18th century context ALL of the offers on cheaper energy did not apply to me e.g, solar panels, heat pumps, smart meter etc. he replied that Octopus has a priority on new builds that I totally understand but requested that Octopus look at alternative energy supply to rural homes that cannot use these. I suggested that this should be reviewed and volunteered my property as a testing site. I'm optimistic?

Excellent, clear and concise service from Andy, many thanks

Many thanks to Graham for making this a quick, easy and efficient process. Cheers

Excellent customer service, quick and professional service. Easy and prompt communication. Made it so easy, thank you.

Alittle bit of miscommunication between GP, onside pharmacy and P2U but sorted out with a phone call. Happy so far.

Quick, easy and does what it says on the tin

Delivery ok, but 3 lavender were very dry and withered. Tomatoes were great
Cheers

Steve

Yet again after submitting a review I received a bog standard auto reply to my complaint. I contacted them directly and again have received a total blank and ignorance to my request to investigate why they have lost a year's worth of meter readings and are not treating me in accordance with Ofgems vulnerable customer policy. Yet again absolutely abysmal customer service and total silence

Abysmal service, account did not show any of my usage for nearly a year. 3 requests to ask for an update on my account were ignored. Requested an electrical check because bills were extremely high, all refused. Then told they had lost all of my readings for over a year. Totally incompetent and I wouldnt touch them with a barge pole. Switching soonest.

Third time I've used them, always courteous professional and cost effective

Excellent quality glassware and engraving. Great that you sent through a draft design for approval. Good delivery time, safely packaged with cardboard and no sign of plastic or bubble wrap.

Early days so far but excellent service so far

I was contacted whilst driving, despite my warnings that contact would be broken I have been misold added insurance products that I am not happy with and will be charged an admin fee if I cancel....I am waiting for paperwork to confirm what exactly I have been forced into buying

Turned up quicker than expected, well packaged, no problem with installation and 11 year pc now peroms a lot quicker