Steve

First off Shopt.net have always been good when I've used them in the past, mainly because new releases would arrive a day early but over recent years I've noticed them bowing down to publishers and holding back shipping until the last minute which has led to me buying more digital games over the last couple of years.

I've recently moved house and no longer have a fast connection so digital downloads are out of the question so pre ordered Uncharted 4 thinking it would be here a day early only for them to put up a notice on their site a few days before release but after the order was processed so I couldn't cancel.

My post usually comes about a hour before I leave for work but sometimes later, it shouldn't be a problem but these days most new releases seem to have a several gb day one patch to download as well, Uncharted 4 has a 5gb patch to download so there's no chance of playing it this morning anyway, if it does turn up before I go work then I'll at least have a hour or two tonight, if not then there's no chance of playing it today as it'll take several hours to download the update.

That's it for me with Shopto.net, I know it's not 100% your fault but while publishers are releasing games that need large patches downloading from day one you'll be getting no more business from me unless you revert back to the company that I used to recommend to everyone, the one that didn't bow down to publishers and shipped games early.

Edit: Just got in from work and no sign of it so that's it for me with shopto, great for anything in stock but for pre orders they're the biggest bunch of quilts going when any developer/publisher threatens them about breaking street date, oh and you can shove your fiver compo, you should have offered us the chance to cancel instead of putting up a sly notice once payment was processed

I wasn't looking forward to selling my house with all the hassle and that but had a leaflet come through the post from EweMove so decided to ask for a valuation then made an appointment, one of the best decisions I've made.

Jo more or less picked up on what I wanted without me having to say a word and had found a buyer within 7 days, she kept me updated throughout and the whole thing was hassle & stress free, all in it took 5 weeks from that first appointment to completion.

Thanks a lot Jo, you're an absolute star.

Bought Football Manager 2016, was emailed the key within seconds of making payment, will definitely be using again

Got reeled in by the chance of winning a Fallout 4 key, instead I got a key that's already been activated so informed CJS, that was over 24 hours ago and I've still not heard anything.

You can keep the £2 you rip off merchants, I'll never be buying from here again

edit: Too late CJS, you had over 24 hours to at least acknowledge my support ticket but couldn't be bothered, I wasn't expecting a refund or for a new key to be supplied instantly just a bit of communication, as soon as I posted a bit of bad publicity you sort it within 20 mins.

2nd edit: This has nothing to do with the value of the game, I knew the score before I bought it and was only interested in having a chance of getting a Fallout 4 key.

The key was already activated, again that's not an issue for me, what is the issue is the lack of any acknowledgement for over 24 hours then 20 minutes after I give you some bad publicity it's sorted, if you're taking peoples money and there's a problem then you should do all you can to sort it as soon as possible or at least let them know you're on to it, not do nothing unless they give you a bad review.

I've not used the replacement key so you can have it back if you want, I'll not be using CJS in the future and would advise anyone else thinking of using you not to risk it as your customer service is non existent,