Claudio

Hi Claudio,

Thank you for taking the time to share your feedback. We're sorry to hear that the final result didn’t meet your expectations, and we appreciate your honesty about the experience.

After reviewing your project, we’ve identified the gap in communication and have already taken steps to improve our process so similar situations can be avoided in the future. Clear instructions are key, and we’re working to make it even easier for customers to define their editing needs upfront.

We’re glad to hear the upload and download process worked smoothly for you, and we’d love the opportunity to better support you on a future order. Please don’t hesitate to reach out — our team is always here to help, human to human.

Warm regards,
Path team

Estimado cliente Cláudio,
Gostaríamos de agradecer a sua preferência pelos nossos serviços, e agradecer a pontuação dada.
Muito obrigado e até breve!
Atentamente,
Serviço de Apoio ao Cliente

Thank you for your feedback, it is appreciated. We are pleased to hear you enjoyed our service and received your order quickly.