puramax is rubbish
We have the puramax. Unfortunately cat pee goes everywhere, all over the front. Spending $500 and it should make your life easier. Its just a constant mess. Also note only 14 days return policy - dont waste your money!
Reply from petkit.com
Hi Alycia, We’re truly sorry to hear that your experience with the PURAMAX hasn’t met your expectations. We understand how frustrating it must be when a product meant to make life easier ends up causing stress instead — and we sincerely apologize for the inconvenience.
Every cat has their own unique bathroom habits, and in some cases, it may take a bit of time or adjustment to find the best setup. That said, if there are any functional issues with your unit, we absolutely want to help resolve them.
Please don’t hesitate to reach out to our customer support team directly — we’re here to assist you and ensure your PURAMAX works the way it should. Your satisfaction matters greatly to us, and we’d love the chance to turn this around. Thanks ：）
