bik3r

I have used parcelmonkey before. This time, they failed me badly. I have sent to myself 1 document (certificate) declared value $1 from the US to Spain. I could have done this with USPS. Upon arrival in Spain I am notified that there is a $20 further charge, being this about $7 for customs and $13 undisclosed charges. No pay no document, so in essence extorsive. This is done via UPS but since parcelmonkey is the account holder, I made a claim with both. UPS collected the money, thankyou very much, and moved on. Parcelmonkey washed their hands, cut and paste response not applicable to case. To add insult to injury my Certificate arrived totally damaged.
All in all, I expected Parcelmonkey to defend my interests but they could not care less. Amount overcharged represents 60% than postage price, so it would have been cheaper to use another carrier.
AND the document arrives totally creased not even ironing it or leaving it under heavy weights would fix it. TOTAL LOSS. Thanks Parcelmonkey! You nagged me for my feedback here it is.

FOLLOW UP: In their response Parcelmonkey insists in that the "customs" charges were right. No, they were not. This is a printed matter 'de minimis' shipment, and following their logic every letter sent by USPS should be taxed also. The other thing that PM response blatantly ignores is the 10 Euro undisclosed charges, nor they have made any attempt to recover these with UPS. They are colluding to extract additional unexplained charges from unsuspecting customers.

Scammers! will do everything to hold to your money and not return it.
Initiated withdrawal of funds 24 Feb, was confirmed and received messaged funds wired.
26 Feb received message saying contact us urgently. I did. Funds were frozen because of "security concerns"
Cleared those, was assured transfer initiated, account closed. 3 Apr no money. Checked in Marcus, money still there CD renewed against my express instructions. Allegedly money was frozen again due to more "security concerns". I answered the same questions as before, I am told money cleared and was put to another staffer who said I'll had to agree to an early withdrawal penalty, this for a CD I did not renew about money I was told 7 days earlier that it had been wired to my linked account. According to an email received earlier money was transferred and Marcus account was closed, but that was a lie. Totally Unreal.
Then I was told that I can request a waiver for the early withdrawal prnalty fees of the CD I never authorized, and that such request may work in my favor or not.
Necessary to mention, that 1 year ago they played a different trick on me and held to my money for an entire extra year. So this year I made triple sure I was not going to get duped again and here we are. 1h 30m and five people on the phone today and I they still have my money and I do not trust them one iota.
Essentially, like many said here, if you want your money back they will do their best to retain it, with every dirty trick on the book. Now I've been promised that in 3 days all it's gonna be fine and the money will be wired. They act like they are bankrupt and do not have the funds!
All in all Marcus is a con enterprise, that also after a quick online search today it turns to be a failed business. Avoid like the plague, specially if you count in getting your money back at a specific time and for a purpose that can't wait. Youll be absolutely screwed.

Ahhh Italy! Coffee, pasta, pizza, ferraris and.....APPALLING MOBILE PHONE OPERATORS! Kena is another awful outfit, quick in signing you in and taking your money, then you get your SIM card and the pain starts...VIDEO IDENTIFICATION THAT DOES NOT WORK! It doesn't work because none of the geniuses at Kena bothered designing a user-friendly multi-platform system, so I had to tweak all my settings on my mobile to see the damn video ID screen in full and be able to operate it. Then, half hour wait. And then, finally, a person showed up on other side! But this person was awfully rude, spitting orders at me, I mean customer service from the Soviet Union, that is where she surely got her 'training'. And then SHE ASKS FOR MY TESSERA SANITARIA! Where upon signing up AND PAYING for my SIM card did it say that I needed that???? So I said I do not have one as I am on a tourist visa, wharf wharf wharf more barking, and then she asked me for my codice fiscale. I say hang on a second I have to reach for it. Literally it was three arm lengths away and when I got back onto screen a nanosecond later this IMB3CILE had me on some sort of hold and never came back. So, after another 15 minutes I called it quits and decided to restart the process. Then, to add insult to injury I get an email saying "your video ID could not be completed, reason: customer forgot documents" Whaddafk??? So here I am, still disconnected from the world thanks to Kena and their amazingly helpful and courteous employees who think I work for them, hang on, they think I am their slave!
This appallingly dysfunctional company not only treats you like a piece of rubbish, a subhuman, but also has safety procedures that would be reasonable if you were instead trying to buy bomb-making components, but are absolutely over the top for a miserable SIM card.
FINALLY, after another half hour of waiting, I got to another operator, thankfully not the first one. This one asks me again for the Tessera Sanitaria, so once again I say I do not have one and where it did say when I contracted and paid for the service that I would need one. No answer, of course. Then she asks for my Codice Fiscale, which I show to her, but in true Italian fashion, she says my Codice Fiscale is not valid because I have a paper version given by the consulate and not the credit card sized type she is accustomed to seeing. Blatant and systematic abuse of power, not good because I say so. Not a 'bear with me for a moment, Sir, I'll check" Nah, that is too difficult! It feels better to say NO. "Oh wow, I just said NO and feels great! I feel empowered! No, no, no" seems to be going through their minds. At that point, smoke was coming out of my ears, another full week wasted and NO phone communications. I asked why did they sign me in and made me pay if they were going to reject my documents and deny me service, no answers. I asked for an immediate refund, which of course is never going to come, thanks God I paid with Paypal and they have my back.
SUMMING UP: Foreigners, forget about Kena. At this stage I am starting to regret not having an Iridium phone even if I am not in Antarctica, nor Everest North Face. I am in the bl00dy middle of Italy but having a SIM card here seems to be more difficult than buying a nuclear warhead.
ZERO STARS!
AVOID LIKE THE PLAGUE.

I purchased a sim card mobile phone plan. Received the sim card quickly. Went through the cumbersome process of activation....but the sim was never activated. Tried email support since I have no phone, nothing. Tried whatsapp support, even worse. Finally I got tired of this and asked for my money back. I then received an email response saying that I had to send a signed letter. I did so, no response no refund.
This company is beyond shocking, more than a month later and they got my money. Opened up a claim with my credit card provider. Best to avoid this outfit.

FOLLOW UP: Optima Italia response is a cynical attempt to have the last word. And they are spreading inaccuracies and falsehoods.

"One of our representatives will contact you shortly to discuss the matter further" TOTAL BULL

"We see that you attempted to complete the process, but the documents provided were not valid." WHEN YOU DID INFORM ME OF THIS? WHAT IS A "NOT VALID" DOCUMENT? WHY YOU DO TAKE MY MONEY AND ACCEPT MY DOCUMENTS AND THEN NOT?

"Additionally, since the time frame for completing the video identification had expired, we sent a new SIM card, which would have been activated automatically within 24/48 hours of delivery, without the need for video identification". WHEN DID YOU COMMUNICATE THIS TO ME AND HOW? BY TELEPATHY?

"However, in the meantime, you sent us a cancellation request." OF COURSE, AFTER A MONTH OF HAVING NO PHONE AND YOU WERE NOT RESPONDING, AND ALSO HAVING MY MONEY, DID YOU EXPECT SOMETHING ELSE?

"Due to the reasons you provided and the documentation received, we have terminated our contractual relationship" NOPE, YOU TERMINATED THE SERVICE CONTRACT YOU BLATANTLY BREACHED AND STILL HAVE MY MONEY.

"processed a refund to your bank account." NO YOU DID NOT. THERE IS A CLAIM AGAINST YOU WITH MY CC PROVIDER.

"We apologize for your experience, even though it was not our fault." AHAHA CLEARLY IT IS MY FAULT RIGHT? WELL I PLEAD GUILTY OF TRYING TO DO BUSINESS WITH OPTIMA ITALIA.

"We hope that, thanks to the attention you received, you can feel at least somewhat satisfied" WHAT ATTENTION? THAT THE ONLY PLACE I GOT A RESPONSE FROM YOU WAS HERE IN TRUSTPILOT, AND YOU ARE CYNICALLY DOING THIS TO SAVE A BIT OF YOUR TARNISHED REPUTATION SO YOU CAN ATTRACT MORE UNSUSPECTING VICTIMS TO YOUR SHAM OUTFIT?

AVOID LIKE THE PLAGUE! INCOMPETENT, DISHONEST, TIME WASTING SOCIOPATHS.
I bought a sim card plan. They failed to deliver but of course I was charged. Sent them several emails as, suprise, surprise I could not call since I did not have a sim card. I also tried whatsapp. ZERO RESPONSE.
So, I initiated a PayPal claim. THAT GOT THEIR ATTENTION, but their response was "cancel the PayPal claim and we will send you the sim". No way in the world I was going to do that so my answer was "send the sim and then I will tell PayPal all is ok". They won't budge. They were adamant in me closing the PayPal claim. To add insult to injury - and perjury - since by the I was 2.5 weeks without a much needed phone, I got suddenly a new email message along the lines of "who are you and what is this all about".
I decided to buy another sim off them, I know, I know, but my reasoning was this was going to be easier and faster. Got the ok, got the purchase debited and then the card never arrived, AGAIN.
So I called spusu on a borrowed phone, something I loath to do, and to my dismay I was told that I've been blacklisted and that my money was refunded, but it wasn't, so I had to open another PayPal case.
All in all it has been more than a month that I've been left high and dry by these imbeciles, the damages are astonishing, and the cost of roaming calls I had to made because of their non performance, non delivery, breach of contract and abject negligence. To me Spusu means "Surely Piece of Unquestionable S**t U better run away from them". ZERO STARS!

I had a CD with Marcus Maturing on 2/19/24 On 2/16/24 I called Marcus 3 times asking for clarification.

I spoke to 4 different persons and was given contradictory and conflicting information by every one of them.

Essentially I wanted to make triple sure that I was free to do what I wanted with my money on maturity date.

A Marcus supervisor assured me I had a 10-day grace period to do what best suited me.

I called on 2/19/24 to give instructions and I was told that my money was renewed into another 12-month CD and it was locked and if I wanted it out I will have to pay an early-withdrawal penalty. I disputed this.

I spoke to a second supervisor who said my case was going to be investigated and I would receive a call back.

Marcus does not give any written documentation, everything is verbal over the phone, there is not even a case number.

I did get a call back on 2/23/24 A person who said to be in charge of disputes admitted I was given the wrong information by several people, but said that the rules were that since I had created prior instructions via the app once before, this meant that I forfeited my right to the 10-day grace period stated above.

This is not disclosed in their pages nor it was disclosed by any of the four people I've spoken with asking for exactly with my options were.

Not only there is no clear, unequivocal information about this severe limitation on the instructions tab in the app, but also none of the people I've spoken prior bothered mentioning it.

Furthermore and as stated - and I have it on recording - the first supervisor spoken to was asked multiple times to confirm that I retained this right and she confirmed it.

I disputed all this with the complaints person but she would not budge. She agreed that I was wronged and given the wrong information, but she refused to cancel the CD at no penalty to me.

I feel betrayed by Marcus, mislead and deceived. I also find hard to understand the pettiness in not making my money immediately available to me, given that I was ill-advised and grossly misled.

I demand for Marcus at the BBB to unlock my money for immediate withdrawal at no penalty and with the interests accrued.

The sum is significant, it is a multiple of yearly salaries for an average worker.

Thanks

THEY SELL THINGS THEY DON'T HAVE! Webpage says purchases delivered in 24hs. A month and still no order, they have changed the delivery date trice! At the time of writing this it says delivery between the 20th (today) and 24th July, but on the order page the item has not even been prepared.
All in all a waste of time and a total scam.
Communication is inexistent, impossible to find a live person, a claim on line results in automated bull stating that the item will be delivered on time, when it won't. Never again.

PS: NO, my issue has not been "resolved". You promised 24hs delivery, wasted ONE ENTIRE MONTH without delivering, changed delivery date 3 TIMES, I ended up with no goods while I could have purchased these with a reputable vendor who actually SHIPPED items in the promised timeline.
So, THE ISSUE IS NOT RESOLVED. It would have been resolved if you delivered the goods I paid for in the promised timeline, or a bit later, not NEVER. And you think is resolved because I cancelled and got a refund? NO IT IS NOT RESOLVED. You should pay PUNITIVE DAMAGES for FALSE PROMISE OF SALE and BREACH OF CONTRACT.

Muy buenos precios muy buena atención, muy rápida entrega pero claro, los costes de envío hacen que uno tenga que amortizarlo comprando varias cosas, si no, vale lo mismo que en una tienda local