Helpful and Efficient
A swift turnaround as they helped transfer data and set up my new computer. Really helpful to those of us who are not completely techie.
September 3, 2025
JA
Jane
United Kingdom
Reviews
Review of Computer Angels
Review of HIVED
Good tracking
Good tracking. Allowed me to select delivery date. Green delivery
December 6, 2024
Unprompted review
Reply from HIVED
Thank you for your kind words! We're so glad to hear that you had a great experience with HIVED. If you have any further feedback or suggestions, please feel free to email us at hey@hived.space. We'd love to hear from you!
Review of Staysure Travel Insurance
Great company until you try calling…
Great company until you try calling about your policy after 15 minutes of questions about my identity I gave up. Their reply to my review is not what happened. The data security questions were excessive compared to other companies and I became unsure if I was about to be scammed. I ended the call as a result of this. I wanted to add to the policy when it renewed and not the then active one. This was impossible online.
October 10, 2024
Reply from Staysure Travel Insurance
Dear Jane,
Thank you for your review. I am sorry that you are unhappy with us. I have looked at your file and can see that you didn't want to go through data protection questions.
These questions are required by law and it ensures it keeps your data safe so that no one can access your personal information. Once this was confirmed, the agent has noted that you didn't want them to confirm the details of the new policy and that you also didn't want to answer the set questions.
To ensure all the information is correct on your policy and the responsibility lies with the agent who sells you the policy, certain criteria does have to be reconfirmed or asked, to ensure there is no problems in the event of a claim.
Your policy has auto renewed today, to come into force at midnight when your last years one expires. If you have any questions or you don't require the policy, please send me an email to customerexperience@staysure.co.uk and I will be happy to call and go through it with you.
Kind regards
Yvonne
Review of London Efficiency
Great Service
Arrived on time, polite and a great service. First time customer
October 18, 2024
Unprompted review
Review of DPD UK
Review of Yodel by InPost
On time and efficient
August 18, 2023
Reply from Yodel by InPost
We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of Lands' End Europe ltd
The courier failed to deliver but Lands…
The courier failed to deliver but Lands End quick to refund. Disappointed as items now sold out.
May 30, 2023
Reply from Lands' End Europe ltd
Thank you for taking the time to write a review
I am sorry that you had problems with the delivery of your parcel and that we were unable to replace the Black Shoes. We do have some new stock of the Denim shoes available now. If we can be of any further assistance please do not hesitate to contact us
Review of DPD UK
Polite
It is good to get a time slot and it is nearly always accurate. Very polite delivery drivers
October 26, 2022
Review of Computer Angels
Review of Thompson & Morgan
Zero Service
In mid- May I ordered an in stock item and was told that despatch would be within 3 weeks. I then found a message next to the order that it would be a further 2 weeks - no date. After more than 5 weeks (In June) I emailed them (no telephone during the crisis). They then promised (a week later) that it was to be despatched by the end of the month. That came and went so I asked for a refund. Now 10 days later I am told there will be NO REFUND as they intend to despatch the item in the next TEN DAYS. I will be getting the item I ordered nearly 3 MONTHS after ordering not 3 weeks! If I hadn’t emailed them I would have been none the wiser about despatch dates etc. Customer service from them has been DIABOLICAL. I won’t be using them again!!!!
July 11, 2020
Unprompted review
Reply from Thompson & Morgan
Dear Jane ,
Thank you for your review.
Clearly we could have done a much better job handling your order for you. I am sorry about this.
I'd like to now take care of resolving this situation to your satisfaction, if I may.
As Trustpilot reviews don't automatically include your order details, I will need to trouble you for them.
Can I ask that you write to me here:
socialmedia@thompson-morgan.com
If you would prefer to contact me via our Facebook page, please do send a private message here:
https://www.facebook.com/thompsonmorgan/
(Forgive me if you already know how to do this). To send a private message, click the 'Send Message' button below the lower right hand corner of the photo of petunias on our main Facebook page.
Whichever option you choose, if you can allow me up to 48 hours to respond, I would very much appreciate it.
When writing, please include your order details (order number and/or your full postal address), a brief outline of the query (to jog my memory when I attend to your email/message) and also please let me know how I can resolve this for you such that it would restore your confidence in us, to trust us again in the future. If that's not realistic, I'd like to at least ensure that we part company, with you leaving satisfied. An amicable separation, if you will.
Once again, please accept my sincerest apologies for the issues you've had with your order.
Here's to a speedy resolution for you.
My best,
Richard
Review of More Handles
Grat Customer Service
I only ordered one handle but when it had not arrived a week after they dispatched it they replaced it no quibble and got it to me in time for the fitter coming. Excellent customer service!
March 26, 2015
Unprompted review