Andrew Cherry

Sum Up had been working well for me until I hit a snag where it was necessary to have some support.
In short, SumUp support has the worst service possible. With money trapped in my account, and the account security not working, with no phone number easy to find on the support page, I was left with 'Chat' as my only option. It actually ran for 22 hours before an agent responded. I tried again, went round and round in circles trying to retrieve a previous chat and then waited for over 24 hours for an agent to respond which they didn't. With no faith in the system, I was unable to take payments all week and had to ask clients for either cash or bank transfers all week. I finally googled the support number and got through, but was unable to speak to an agent and was sent a link to start an online 'Chat' again. In the end I phoned 4 times saying to the robot, give me a human! over and over again until I was put through, when i was connected, before I could speak, the agent ended the call. I rang back again, and was able to talk to a nice man who was helpful and explained my mobile device had become disconnected from customer authentication. He deleted and re-connected my account to my primary device and now it all works. Time to resolve the issue 4 DAYS! Not good enough. SumUp need to invest in their support It is truly unfit for purpose.

So far, having been responsible for the wellbeing of the country over the last 14 years, the barrowboys and girls, her, him, them, they, coxless pairs etc, have so far failed on all goals and targets set by themselves as a promise to us, the skint 'little' people of the nation.
It's like DPD are running the whole nation.
Not one thing proimised has been delivered on time or in most cases at all.
Can we have our money back please?

Two years have gone by after night rate portion of the meter stopped working.
It was only when i did a manual reading that I noticed the same night rate reading for 2 years.
We have rather foolishly been running as much over night as we could.
Despite this, we have been charged the full day rate for all the electricity we have used.
So Energy want to tie us to them for the foreseable future to assess the usage. I have been a customer for many years and they refuse to use historical data they already have to hand. Customer service has been slugish and inconsistent, with hints of a thourough investigation by an unknown quantity.

My business relies on slick performance in my supply chain both to our premises where we fix, laptops, phones and PC's and from us to our clients.

DPD consistantly fails us through laziness, poor support and staffing issues.

Again today I get an email, 'Your parcel is delayed due to unexpected issues in your area' (code for we don't have enough staff).
Only a handful of DPD staff do their jobs, most don't take any measures to find you if they are lost and regularly don't bother at all.
It's pretty much garanteed if you are expecting a parcels on a Friday.
It's early blow day for DPD staff. Despite posting pictures of my premises, publishing a phone number in the App that both I and they can see, 50-60% of all my parcels go undelivered at the correct time or often day.
Even though the door to our business is wide open, and there is a maned reception, we still get a 'sorry we missed you' 30% of all parcels.
Who on earth is managing this shambles?

I have no used this service several times and have received a consistently high level of service.