Geoff Burnes

They had the item we needed (a Beko freezer, capable of working in our garage) in stock at a good price. We ordered it & were offered next-day delivery, with a 4-hour time slot. They informed us by text & then by phone when they would be in the area, giving us around 20 minutes' warning of arrival time, unpacked the unit as requested promptly & took away the packaging. The freezer works fine. Absolutely nothing to mark AO down on - a very good service all round.

I switched to iSupply, using uSwitch, on an 18-month contract in November 2016. Their rates were substantially lower than the competition, but their business processes seemed shambolic, and it took them a month to set up a functioning dual-fuel arrangement.

As the contract is due to expire, they recently emailed me with an offer of a renewal which I decided not to take up, and with 2 weeks to go, I started the transfer process with a 'green energy' provider. iSupply then objected to the transfer, offering no reason for the objection. Their emails and 'secure' messages give different dates for the end of the contract, and they're projecting my electricity usage for September as being nearly 20% higher than the amount I used in December 2017 - the highest usage since i joined iSupply. (The usage graph on their site is not adjusted properly to accord with meter readings, and they don't even offer a usage graph for gas). As a result, they're predicting an outstanding balance for 2 fuels of over £1,000 - despite the fact that they're doing monthly direct debits and could adjust the amount at any time!

Their emails are always 'donotreply', their call centre is only open 9-5, Mon-Fri, and if you try to send them a message via their website, it just takes you to the FAQ section, from which you can only escape using the browser's 'back' button.

So, iSupply can't seem to project usage or bill in an intelligent manner, can't agree with themselves when a contract ends, can't recognise that if they terminate a contract, the customer might want to move elsewhere, & won't provide an easy way for customers to communicate with them. It's difficult to see what they actually can do properly. I've emailed their CEO, asking why his company remains such a shambles, 18 months on from when I first complained about their dysfunctional customer acquisition process. It'll be interesting to see what sort of response I get this time.

Great service. I wanted to buy the tumble dryer from John Lewis, but they were out of stock and were offering a long-ish lead time. Appliance City had it in stock for the same overall price, and when I ordered on the Friday they said they could deliver on the following Monday. The driver called 20 mins beforehand, they delivered, unpacked and took away the packaging and the old appliance, as agreed. I couldn't ask for a better service.

I was disappointed that, having reserved seats for my flight, my online booking information did not show this reservation information. I phoned, and after quite a long wait (listening to a really annoying repeated introduction to a piece of music that never got played), Amit took my call. He was friendly, efficient, apologised for the wait and the poor online information and immediately sent me an email confirming the information I required. He also confirmed the baggage allowance weight - information also missing from the online details.

Amit was really helpful and professional. It is a pity that the online information Opodo provides is not equally accurate and helpful, as this would have saved me the worry and the need waste time phoning a busy call centre.

Just trying to change the time of an appointment and get them to confirm it seemed impossibly hard - 3 phone calls and an email still didn't get a response from them. Their assessor then took 45 minutes longer than expected to photograph and measure the property, only then to give it a valuation nearly £60k less than Zoopla (which doesn't take into account the improvements we've made) and between £55k and £75k less than a local agent, who got us an offer at full asking price almost immediately. It's easy to sell properties if you market them well below market value. Even allowing for the difference in fees, I'll be £48k better off going through a proper estate agent.

More costly that I was originally told, but in the end they recovered the most important files I hope I would get. I would recommend Rapid but hope I will never there services again, from now on will have more than one hard drive to back up my files.

The guys turned up promptly within the time window agreed. They replaced the damaged tyre quickly and efficiently, refitted the wheel, returned the spare and all of the relevant parts (locking wheel nut adapter, etc) to the correct places, and were polite and friendly throughout. They were also no dearer, and could fit the tyre sooner, than several of the national chains where we would have had to take the car in and wait around. Very impressed.