GE

gemma

United Kingdom

Reviews

Review of Tutorwiz


Rated 5 out of 5 stars

Fantastic learning programme

Tutorwiz is a fantastic learning platform that is really helping grow my children's confidence and building on what they are currently learning at school. The incentive programme is a wonderful way to get kids excited about learning as they are able to achieve an award for all their hard work. The customer service is great and any problems I have had has been addressed and sorted out immediately. I would highly recommend this programme to any parent.

May 30, 2025
Unprompted review

Reply from Tutorwiz

Thank you for this review. It's great to hear that our customer service met your expectations and was helpful when needed.

Review of Hastings Direct


Rated 1 out of 5 stars

Awful customer service

Don't be fooled by this company they are all happy to add you as a customer but when you have to make a claim they show their true colours. Customer service is terrible, waiting times to talk to someone is a joke then you get passed around to different people as they don't know what their doing. God forbid if you get cut off while mid conversation because no one will call you back so you have to start the process again. The claims centre is not a freephone number so be prepared for a major phone bill. If you receive a letter then you are very lucky. Stay away from this company I will never EVER be using them again.

November 15, 2014
Unprompted review

Reply from Hastings Direct

Hi Gemma,

Thank you for your feedback and review, I'm sorry to read that you're not happy with the service though. We are aware of spikes in holding times and have put major changes in place to reduce these and also make it simpler to get through to the right team first time. I hope that we have a chance to give you a great service in future and improve upon things.

Regards,

Joe