Mark

I bought a bluray from Arrow, and a week later the wrong film arrived. They didn't issue me a replacement immediately but said it would be dispatched once I returned the wrong film. I did this and weeks later they say they haven't received it and they can't process it until they do.

So arrow has taken 30 quid from me with nothing to show for it and I apparently have no recourse. Needless to say I wont be ordering from them again and would recommend that you don't either.

It's obvious that this company is in trouble but the way my order has been handled has been just terrible. What I thought was a simple little job of stickers has dragged on for weeks, a constant stream of emails saying my artwork has not been uploaded when I have now uploaded each piece several times. Eventually they came clean that they had lost their order history and access to artwork and are obviously scrabbling to piece everything back together, but the way this has been handled is dreadful. Consistently treated like you've done something wrong, and then a week later... another *artwork missing* email. Honestly I give up and am going elsewhere.

Parcel lost for two months now. No reply to emails. Nobody can help via phone or chat. No refund on the extortionate fees I paid.

Never use UPS. Ever.

A short review for the sake of balance!

I've found CP to have an excellent choice and the small problems I've had have usually been resolved quickly. I did notice a slowdown over the holiday period but that is just as likely the Royal Mail's fault. I don't generally get new releases so that's never an issue for me, and I find that most of the arthouse/older films I'm after are usually always available.

Generally my experience has been very positive!

Games showed up quickly and with no hassle. Good stuff.