R Hickson

United Kingdom

Reviews

Review of Cooks and Company


Rated 5 out of 5 stars

Mediterranean Risotto!

Superfast delivery, well packaged and very fairly priced.
I absolutely love the Mediterranean Risotto! So tasty, so easy to prepare. I first found it in a farm shop in Yorkshire, was a great holiday meal too.
Will definitely be ordering again. Well done Cooks&Co!

June 28, 2023
Unprompted review

Review of Laura Ashley


Rated 3 out of 5 stars

No 'gift option' and unhelpful Customer Services!

The doorstop I ordered for my cousins ' wedding anniversary was lovely. However there is no facility on the website to say it's a gift, to include a message or gift wrap. When I rang Customer Services all they could do was tell me to ring Head Office. I rang. The receptionist was totally unable to help, though on persisting I was told to ask for the Marketing Department because, apparently, they are always on the lookout for new ideas to improve customer satisfaction etc. Ummm, no, I don't think they are... although I left a message on someone's answerphone no-one has rung me back despite the fact that the person's message clearly said she'd ring back. So, all in all I am disappointed with Laura Ashley and unless something changes on the website and there is a gift option, I will not be buying gifts from them at all. After all, why have a large section called 'Gifts' and then make it impossible to actually send the item as a gift? By the way, I am not Mrs Simpson, that's my cousin to whom the gift was sent, I am Mrs Hickson who paid for the gift and had it delivered to her address. So even that is slightly farcical!!!

September 30, 2014
Unprompted review

Reply from Laura Ashley

Hello Mrs Hickson, I am very sorry to hear you're unhappy with the lack of facilities for our gift wrapping service. This is now being investigated internally in an attempt to resolve the matter in future so that this facility is available for our customers. Please accept my sincere apologies for any disappointment caused previously, we hope this does not deter you from shopping with us in future. Many Thanks, Ryan A - Customer Services.