United Kingdom
Review of Emmiera Group
Excellent communication via text regarding the arrival of the technician. He was polite, considerate ( removing shoes) and completed the job in hand swiftly .
Reply from Emmiera Group
Thanks for the lovely feedback! Great to hear our technician communicated well, was polite and considerate, and got the job done swiftly. Much appreciated!
Review of Direct2Public
Unfortunately my items were out of stock. The problem was I wasn't informed at point of ordering, waited over a week for delivery and to date, another week later, ive still not received my money back
Reply from Direct2Public
Dear Customer,
Sorry for the inconvenience caused.
One of our customer service agents will be in touch with you in relation to your order.
Kind regards
Direct2Public
Review of River island
Two staff went over and above to try to help my grandaughter ( age 9) who was distraught that the coat she really really wanted was not available in her size. Kelsey and Fiona were really kind to her, despite various options being unavailable they found one in another store. They wrote a little note for my grandaughter to keep, which said there is a coat being held in another store. Excellent customer service, kindness, and patience, thank you
Review of PANDORA UK
Review of Gousto
An excellent, efficient service,great idea.....give it a try.
Had small issues,but nothing to put me off using service....always keen to rectify any concerns.
Review of Snapfish.co.uk
Review of Thomas Sanderson
Appalling....do not use this company. £8k conservatory roof blinds, sagging after 15months, eventually taken down to repair..8months later...still no roof blinds and just had a call to say usual engineer isn't confident in re fitting them.£150 offered as gesture of goodwill....
Reply from Thomas Sanderson
Hi Stephen,
I am sorry to hear of the delay you're experiencing.
I have sent you a private message requesting your details, if you could send them over, that would be great.
Lauren
Review of Another cbd company
Excellent product...prompt service, thank you
Review of Thomas Sanderson
Appalling- £8k for conservatory roof blinds, one year in sagging and broken.
Started complaint November 2019, number 622516 IP28 7RP, no action... emails ignored, no return calls, on hold indefinitely, Graham area manager never returns call... absolutely at a loss .... this company should NOT be used.
Adding.... despite promise of call back from manager still no response... what on Earth do I have to do to get this company to repair my conservatory blinds????
Reply from Thomas Sanderson
Hi Stephen,
Thank you for your comments.
Firstly please may I sincerely apologise for all the events to date.
We take all feedback provided to us seriously and you have my assurance that all comments shall be taken into consideration.
I can see that you spoke with the team this morning and a manager call back has been requested.
Thank you for your patience and once again I am sorry for all the inconvenience caused.
Lauren
Review of Thomas Sanderson
Absolutely appalling ... £8k for roof blinds that have sagged ( despite assurance they wouldn’t) a blind that has broken and collapsed... after18 months!!! Started complaint early November 2019.... no further forward..... conservatory looks awful.
Customer service is non existent once they have your money.
Still no response....advertising that they are taking orders but where is my so called priority!!!!
My husband,who was leading this complaint has passed away......without being able to sit in his conservatory......
Reply from Thomas Sanderson
Hi Stephen,
Goodness I am truly sorry to hear this.
I have sent you a private message requesting your details, if you could send these over, I can take a look into the account for you.
Thank you for taking the time to share with us.
Lauren
Review of Thomas Sanderson
Review of Eflorist
Excellent xx thank you, kept informed throughout order and delivery .
Reply from Eflorist
Dear Stephen,
Thank you for taking the time to leave us a review, we are pleased to hear your order went smoothly.
We appreciate your custom.
Kind regards
eFlorist
Review of DFS Furniture
Felt comfortable in the store, left to browse when I requested and assisted when required. All information given necessary and timely. Leaving time for a free coffee.
Review of Oak Furnitureland
From the service. In the Cambridge store, to the delivery I can say excellent. Information, price, products, now in our third room full of Oakland furniture,
Review of Wallpaperdirect
From the choice on the web to the guidance when ordering, the service is excellent. Followed through with a prompt delivery, packaged with care.
The quality of the paper is excellent, hanging was easy (so my husband said) and it's looks classy,individual and amazing.
