J Wallace

Hi there, I'm really sorry to hear that you've had a frustrating time. Thanks for including your reg number, I've raised this with the team to see what further support they can give. Kind regards, Anna

Update: Hi again, thank you for removing the personal information as we requested, we appreciate that. Would you be able to change the initials to 'the Advisor', as they can still be identified. One of our Senior colleagues is dealing with the complaint and should be in contact. Kind regards, Anna

Hi J Wallace, We're sorry to hear you've had a disappointing experience. In order to investigate and improve please could you email Customer.Relations@spar.co.uk and we will do what we can to help. Kindest regards Rory

Good Afternoon, We understand your frustration with the recent delivery experience. We strive to provide reliable and accurate delivery services, and it's disappointing to hear that your expectations were not met. We appreciate you taking the time to share your feedback, and we will use it to improve our processes. Could you kindly advise us which branch you received your delivery from so we can forward this on to them. Thanks, Hayley@TP

Thank you for your review, your comments mean a lot to everyone here at SportsBreaks.

Many thanks,
Chelsea

Hello,

Thank you for your review and we are sorry to hear this.

Upon checking, it doesn't appear that you have been in touch with us directly regarding these specifics. Please be assured that we are always here to support our customers, irrespective of how big or small they may feel an issue is.

We will be reaching out to you directly, to assist further with this, as we do wish for you to be happy with your purchase.

Kind regards,
PCSpecialist

Dear J Wallace,

Thank you for taking the time to leave a review.

I'm ever so sorry for the complications which have occurred throughout this process, and even more so for the inconvenience caused.

Although, the reference you've provided within the relevant field isn't a DHL Express tracking number. I can confirm this item has been sent using the DHL Ecommerce UK division. As we don't have access to their systems, I won't be able to attain any of the details or assist further with this complaint I'm afraid.

I can only advise you to reach out to DHL Ecommerce UK for further assistance, I do hope the matter can be seen to and resolved as soon as possible.

Kind regards,

Amrick

Dear Mr Wallace,    

We are truly sorry at the level of dissatisfaction you feel towards our service.  

We would like to assure you that it is incredibly important to Bionic that we operate in a transparent fashion with our customers’ best interests at heart. 

I have requested some more information from you via Trustpilot so that we can locate your account and one of our specialist complaints agents will be in touch. 

Yours sincerely,
The team from Bionic

Hi there, I sincerely apologize for this matter and the inconvenience this will have caused you. Can you please email our UK & IE team on uktrustpilot@ups.com quoting case number #5357681. Please also include your UPS tracking number, full delivery address and any other details you feel are important. Best wishes-Connor.

I understand your frustration with the return process. We strive to provide a smooth and efficient experience for all our customers. We will pass your feedback on to the relevant team so they can review our processes and ensure we are providing the best possible service.

We understand your frustration with the delayed delivery and lack of updates. It's incredibly disappointing when a package is held up, especially when you're expecting it. We sincerely apologize for the inconvenience this has caused. We value your feedback and will use it to help us improve our delivery processes and communication with customers. We strive to provide timely and efficient service, and we regret that we fell short of your expectations on this occasion.

Hi J,

We're sorry to hear you have had a little trouble when trying to register. If you send us an email to hello@7daysperformance.co.uk one of the team will assist you as much as possible.

7days Team

Thank you for leaving such lovely feedback. We are so pleased that you are happy with our service.

We look forward to hearing from you again in the future.

Kind Regards
Lauren
Crampton and Moore

Thank you for your feedback, and we're really sorry to hear about your experience. 💙

Just to clarify: GetTested is a registered and independent health testing provider, working with ISO-certified and accredited laboratories. All of our lab tests — including blood, urine, stool, and saliva — follow strict procedures to ensure medically accurate and reliable results. We take our customers’ trust seriously and always do our best to resolve any issues that arise.

Regarding your case — if a test sample gets lost in transit before reaching the lab, unfortunately we don’t have a way of knowing that unless the customer contacts us. Some customers send their sample the day they receive their order, while others may wait several weeks, months, or even longer. For that reason, we don’t have a way of knowing if the customer has sent their sample until it reahes us. We always recommend the customer to reach out if they haven’t received a “sample received” notification within 7 days of sending it.

We’re very glad you were offered a full refund, and again, we’re sorry for the inconvenience this caused. If you ever decide to try again, we’ll be happy to support you every step of the way to ensure things go smoothly.

Kind regards,
GetTested 💙