Clay Routh

After having beat my head against the wall for two days with this problem, I contacted chat support, and dealt with Enrique Cordera who was very professional and quick. As it was shift change I was passed (seamlessly) to Sergio Fernandez who was also professional and after a short while looking at the case came up with a successful solution. Thanks to both gentlemen. Give them a raise.

Mercado Bitcoin froze my account, claiming some kind of fabricated trading violation. Then attempted to have me send them a $38000 fine. I was advised this was a typical pig butchering operation. Since that time they refuse to answer any support messages. This exchange is definitely not a safe place to invest at. I am presently putting together the entire evidence package for the FBI, and financial crimes section, as well as contacting an attorney.