United Kingdom
Review of Cycle Revolution
Just had my e-bike serviced—same-day turnaround—and they also helped resolve an issue with the app not unlocking the bike (turned out it just needed to be reinstalled).
I always take my bikes here after a problem with another shop, thats now closed
Review of Swinton Insurance
renewal quote for £70 higher than others, phoned to cancel renewal and had to go though 3 minutes of a phone menu only for them refuse to cancel my renewal because they had to go though a procedure, as they actually sent me a e-mail saying that the auto renewal had been cancelled it was a plus
Reply from Swinton Insurance
Thank you for reaching out to us regarding your renewal quote. I understand your frustration with the higher quote and the difficulties you experienced while attempting to cancel your renewal.
If you would like to discuss your concerns further or log a complaint, please contact us via the link below:
https://www.swinton.co.uk/contact-us
Kind regards
Pip @ The Social Media Team
Review of Peter Storm
My Peter Storm walking boots failed after 7 months.
Review of Pod
pretty useless. They have some of these at Lidl's in Ipswich, and none of them will take cards - just an app
Reply from Pod
Hi there,
Thank you for taking the time to leave us a review. We can confirm that our 7kWh chargers are unable to accept card payments directly and require a charge to be claimed on the Pod Point App or via guest access on our website. However you should be able to use a contactless card payment to begin a charge on the rapid/DC chargers.
Many thanks,
Pod Point
Review of The AA Insurance
They put my car insurance up by £100.
Yet another insurance company ripping off their customers last years insurance was about £200 and quote from other companies are about the same of this year. Yet theAA want £300. I not even going to bother contacting them
Reply from The AA Insurance
Hi there, we'll offer the best price available from our panel of underwriters at the time of your renewal. If you get in touch with the team by calling or via live chat, they'll be happy to take a look at this with you.
Review of Mcdonalds
half of the the breakfast wrap I just went in the bin as it had egg shells in it, and the pork tasted crap
Review of Kwickfit
Used to be good, but not now. No longer quick a week to repair a puncher
Review of Hastings Direct
That was easy - just renewed my house insurance, which is lower than last year.
Review of Lyca Mobile UK
Like Andrew I saw an ad for a promotional offer that was £5, and only one got one month of the advertised 3 months and then money started to come off the £5. I contacted customer service and he dropped the line when he answered (all he said was hello), and when I contact them by email (who has 30min to wait for someone to answer the phone) they say they need a number off the sim which is in my phone. Why? I gave them the phone number and the they had my email address surely thats all they need to find my details
Reply from Lyca Mobile UK
Dear Customer,
We apologize for the confusion and inconvenience you've experienced with our promotional offer and customer service. Your feedback is important, and we're committed to addressing your concerns. Regarding the request for the number off the SIM, we understand your point and apologize for any inconvenience caused. Our aim is to ensure accurate account verification and resolution. Regarding your issue, I tried to reach you over the phone at your alternate number, but the call was not answered. Kindly help us with a feasible time to get a call back and assist you further.
For further assistance, Kindly reply to us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Review of SHEIN
Useless, I wanted a brush. First of all they could to get my address correct, they said my post code was in another town 10 miles away. Then to deliver a £1.50 item they said I have to buy £8 more stuff which I don't need. Websites like these need to be banned
Reply from SHEIN
Hello,
We're so sorry for the experience you had!
For additional support, contact our customer service center via this link https://uk.shein.com/robot?page=navigationBar. Please type your question directly in the message box to get an answer or solution.
You can also contact us in the SHEIN app by following these steps after logging in:
1. Please click "me"
2. Support
3. Click customer service
4. Select a subject
If the problem remains unresolved, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Yours sincerely,
SHEIN
Review of One Call Insurance
Useless website. You can't even contact them if something goes wrong when your trying to buy insurance, as they don't provide a phone number, it's just a portal whatever that is. and no I am not registering with my date of birth
Review of Dynamo Cover
Money taken from my card for no reason. New cover double what is was last time. Did not bother to reply to my email sent 3 weeks ago. They now saying its going to take 8 working days to look at my complaint
Review of HealthUnlocked
The sign in asks too many questions and may well be a violation of HIPAA and the US equivalent - all of which i skipped
Reply from HealthUnlocked
Hi zaax,
Thank you for your feedback. We apologize for any inconvenience caused during the sign-in process. Your concerns are important to us, and we constantly work to make our sign-in process user-friendly while maintaining the highest standards of security.
Kind Regards,
The HealthUnlocked Team
Review of Blue Light Card
Still waiting for my card 2 weeks later, links for discounts do not work. The only way to contact them is via live chat which the 15-Minute wait turned into has a 30 minute wait, l which I had to give up because I was at the end of my 30-minute lunch break and
I had to go back on duty
Reply from Blue Light Card
Thank you for your feedback. I am sorry to hear of your experience with our card application process.
If you wish to discuss this further, please contact one of our Customer Services Managers on: lucywolfe@bluelightcard.co.uk
Katie, Blue Light Card
Review of The Fat Cat
Excellent community pub. I was only in there for a few hours, but the other customers and staff were very friendly and the drinks they had on offer were of wonderful quality. Pity I don't live in the area, but I will be going back
Review of Checkatrade.com
Quote page not working, and they say they will get back with-in 48 hours. If they take this long to fix a fault on their webpages, I can't imaging what their trades [people will be like
Reply from Checkatrade.com
Hi,
We’re very sorry to read about your experience and would like to investigate this further. Please can you email the details to reviews@checkatrade.com? We will then be able to investigate this matter in more detail and keep you updated via email.
Many Thanks,
Bilal
Review of Plusnet
I can't fault it, its only been down twice. Once National power sub contactors dug though the cable, 2nd unknown. Speeds are consent - but this is down to Openreach
I have been with the for 7 years. They buy Openreach infrastructure from the home to the exchange and then BT onwards. They are wholly own by BT
Reply from Plusnet
Hi, Zaax!
Thank you for taking the time to share this! I'm glad to hear you've been our customer for so long. Should there be any further issues in the future, or if you have any questions or concerns, please send us your account username via a private message over Facebook (facebook.com/plusnet) or our Twitter channel (@plusnet), and we'll do everything we can to help!
All the best, Ela - Sheffield
Review of Laptops Direct
So far so good. Not plug and play, as I had to reinstall the operating system & I am still tweaking things
Reply from Laptops Direct
Hello,
Thank you for your review.
We are very happy to hear you like the product and we are happy that you have had a good experience.
Should you require any further assistance then please do not hesitate to get back in touch.
Kind regards,
Alice
Review of World First Travel Insurance
I use them everytime I go on Holiday, they are actually cheaper than when I was not diagnosed
Reply from World First Travel Insurance
Good Morning
This is exactly what we want to hear! Having medical conditions shouldn't mean that you have to pay ridiculously high premiums or even worse: not travel at all!
We wish you safe and happy holidays just as soon as you are able.
Shushanah Tolley
Senior Administrator
Review of CompareBreakdownCover
After I brought their product they kept spamming with emails, 3-4 times a day. Last time I buy anything from them again
Reply from CompareBreakdownCover
Hi there,
Thank you for your feedback - I am sorry to hear that you are unhappy. We do not issue spam emails so it would be useful to see what these emails are so we can look into what is happening here. If you could please send me some examples of the emails received via our contact form I will investigate this for you - https://www.comparebreakdowncover.co.uk/contact.aspx
Kind regards
Rebecca
