LO

Lorna

United Kingdom

Reviews

Review of GO Outdoors

Rated 5 out of 5 stars

Waterproof jackets and socks -the staff were extremely helpful.

Wanted waterproof jackets and the staff were very helpful and quickly had the security devices off so we could choose the correct size. The we needed walking boots and Theresa was very helpful, making suggestions and ensuring they fitted correctly. Even making sure the socks were exactly right. The service couldn't have been better.

October 14, 2025
Unprompted review

Reply from GO Outdoors

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Review of Renogy

Rated 2 out of 5 stars

Very frustrating experience

Very frustrating experience. Renogy customer support is really bad. The phone number they give is a Philippines one that does not accept calls!
The chatbot took over 30 mins for a simple question. Finally got an answer for the status of my 'damaged in transit' Solar Panel. We will see if a replacement arrives!
Update: the replacement panel has arrived (after a 5 day delay while it sat at the courier's depot). Guess what - it too is damaged and needs to be replaced! The package had been ripped and 'mended' with transparent tape. So 3rd time lucky - lets see what happens now.
Update Update: Despite not getting updates (unless I prompted them with a message asking what was happening), and nearly two weeks after delivery of the 2nd damaged panel, the 3rd one arrived unannounced at 8am in the morning. And it was not damaged!! Now fitted on top of our campervan, and seems to be ok.
In a nutshell, Renogy Customer Service is like walking through treacle - hard work, but we got there in the end.

July 29, 2025
Unprompted review

Reply from Renogy

Hi Lorna,

We sincerely apologize for the frustration and inconvenience you’ve experienced with our customer support and the delays in getting updates about your damaged solar panel. We understand how disappointing it must have been to face difficulty reaching us by phone and the long wait time with our chatbot.

We’d like to ensure your replacement is on track and resolved promptly. Could you please provide your order number or case number so we can review the status of your replacement and follow up with you directly?

Your feedback is very important to us, and we will share your experience with our team to improve both our response times and communication channels.

Thank you for bringing this to our attention, and we look forward to making this right for you.

Best regards,
Renogy Support Team

Review of Yodel by InPost

Rated 1 out of 5 stars

Parcel and contents arrived damaged

Parcel and contents arrived damaged. I have informed the seller to replace.

July 15, 2025

Reply from Yodel by InPost

Hi Lorna,

I'm very sorry to hear that your parcel and its contents arrived damaged—it's always disappointing to receive something in poor condition, especially when you've been waiting on it. That kind of mishandling shouldn't happen, and it's good you've already contacted the seller to arrange a replacement. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number so we can investigate thoroughly and take the right steps to resolve it.

Thank you,
Team Yodel.

Review of DPD UK

Review of Target Dry

Review of Kmcmsstore

Rated 5 out of 5 stars

Thank you always a quick and excellent…

Thank you always a quick and excellent service on all my orders as I need them I highly recommend

August 12, 2021
Unprompted review

Reply from Kmcmsstore

Hello Lorna,

Thank you for your wonderful review!
We are pleased to know that you have always had a positive experience buying from us.
We hope to see you back soon!
Don't forget to subscribe to our mailing list to find out all about our latest deals and offers (Link at the bottom of our home page).

Best Wishes,
The KMCMS Team

Review of BuyaBattery

Review of Complete Care Shop

Rated 1 out of 5 stars

Lightweight Kettle

I recently bought a lightweight kettle from you for use by my mother. Very disappointed with it. It was very cheaply made. The top did not close properly, with the moulded edge being so thin that it caught when closed and deformed. When my Mum (who is 93) used it it did not close properly, boiled dry, and fused all the house electrics. She then sat in the dark for a few hours !

I would certainly not buy from you again, nor recommend you to our wide range of similar elderly people we know.

March 3, 2019
Unprompted review

Review of FIRST4MAGNETS