Company's with bad reviews are allowed by Trustpilot to block those reviews through filibustering.
July 31, 2025
Reply from Trustpilot
Hi Andrew,
We want to be clear that Trustpilot does not allow businesses to pay to remove bad reviews. All companies, paying or not, can flag reviews they believe violate our guidelines, but they cannot simply block or delete them.
Paying for our services does not give a business any advantage in hiding negative feedback. You can read more about this in our Help Center here: https://help.trustpilot.com/s/article/Can-businesses-pay-to-remove-bad-reviews?language=en_US.
This lot ship to Ireland but won't do the paperwork to allow me pay just local vat, customer service just send preprepared messages insisting I send a business vat number to them when I don't even own a business.
Clearlyn demonstrate no regard for the customer and refuse to send on my request internally in flexispot for a knowledgeable response.
Website good but on collection, service was incredibly slow
Edit. raised to 4 because despite the slow service in Ardee by the counter clerk the guy in the yard was friendly and quick, price was excellent and 3 was a little harsh.
June 7, 2025
Reply from TJ O'Mahony
Hi Andrew,
Thank you for taking the time to leave your review, sorry to hear you had an issue with collection. Please feel free to provide more details, so I can pass this onto the relevant branch.
I see their hose reel on Amazon but they have ignored my requests about delivery to Ireland because they exclude Ireland from all shipping options.
I note your response. It doesn't explain that you will ship a 20m model to me though Amazon.de but will not ship a 30m model. Both identical in size.
Also I receive shipments all the time from the UK from multiple shipping partners. Brexit is no excuse any more.
I bought from a shop in the UK who shipped to me in Ireland so have raised to 3 because the product is good. Still disappointed that Vonhaus can't overcome Brexit but a small retailer can.
April 14, 2025
Unprompted review
Reply from VonHaus
Hi there,
Thank you for your query, and I’m very sorry for the inconvenience.
We’ve received notification from our delivery partners that we are currently unable to ship to the EU, including Ireland (both ROI and NI), from the UK due to ongoing Brexit-related challenges. As a result, Ireland has been excluded from our available shipping options on platforms like Amazon.
We truly appreciate your feedback — it’s important to us and will be shared with the relevant teams. Any order placed will unfortunately need to be cancelled and fully refunded.
We’re really sorry for any inconvenience this may cause and thank you for your understanding.
I bought a pair of Steiner binoculars from this shop. The binoculars arrived in a well sealed outer box with Duke tape that clearly had never been opened. It had no customs inspection stickers as was shipping within the EU.
The inner Steiner box had it's seal broken and the Steiner binoculars were smashed extremely badly. (I'd leave photos if I could of both sides almost smashed apart.
They claim they refunded although I told them I did not want a refund but a replacement binoculars of equal grade at least as I would now have the trouble and cost of trying to buy another binoculars. Duke refused to replace (out of stock). Duke deny that they shipped in this condition and refused to do anything else and claim they have refunded (no refund received yet) and I'm left without my money and without my binoculars.
Edit: At least they seem to be engaging with me but still poor. Upgrading to 2 star because their website and pricing ok. Just awful response to an issue. Still refund not received.
I know Yankee Candle will ignore this because they've ignored our emails to customer service.
We bought a Yankee Candle last week and the first time we used it, there was a loud bang and the glass shattered. This could have been a potentially serious injury and Yankee Candle ignoring it says a lot.
Bought two pairs of shoes from MBT. One for my wife and one pair for me. This was based upon a pair I was already using and very happy with. The sole of both pairs literally fell apart and dissolved into dust in the box. Only noticed when I'd worn out my old ones.
The response to my email by MBT was ZERO. Appears they ghost you if you've a complaint. If they're Swiss there is no EU consumer laws and they do what they like.
Took over 3 weeks to deliver despite the quick delivery promise. Now Shein want €4.50 to return it because their delivery was too late.
Despite their reply, I had already contacted Shein three times and they insisted I had to pay €4.50 to make my return. Needless to say, my family will not be using Shein again.
November 21, 2024
Unprompted review
Reply from SHEIN
Hi! Hope you have a nice shopping experience here. For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
Have used these twice. The second time I bought discs that had clearly been fitted to a car previously and then returned. The box was wrapped in tape and disc was scored. the worst part is customer service is nonexistent. Edit:Autodoc got in contact with Trust pilot so to add to my review, I tried contacting Autodoc and the only method is chat. I sent on chat, the order number and pictures of the clearly taped up box and the scoring of the fitting surface of the discs. But customer service made no response to my complaint. Further Edit: Autodoc made a response on Trustpilot but have failed to respond to the information that I sent to them after they responded.
June 13, 2024
Unprompted review
Reply from AUTODOC - Ireland
Hello Andrew, Sorry to hear about your experience. Please, contact us at trust@autodoc.de and specify more details in regard to the issue that occurred. We'll be glad to sort everything out for you. Best Regards, AUTODOC Team.
Quick and easy with good price. Only downside was the promised delivery time was very very long but was delivered ahead of time.
April 23, 2024
Reply from Pro:Direct Sport
Hello,
Thank you for your review!
We're glad to know you're satisfied with your experience. Should you need any assistance moving forward, our Help and FAQ section is available to assist you further:
Have used CurrencyFair for several years successfully. However recent issues have had a terribly (non existant) response from customer service. Company has gone downhill.
I made tentative enquiries about listing a car and received nothing but spam and constant hassling by some bloke Michael. Extended to sending these hassling emails on Christmas Day, St Stephens Day, 27th Dec etc. Never experienced anything like it. Just a hard hard sell with no idea how to do business with cherished high value classics. More like a Cheap Used Car Seller. Follow Up: Car and Classic complained to trustpilot looking for more information about my review even though its clear that i am complaining about their spamming me, even down to hassling me on Christmas Day!
Having received the reply, I accept what they say but it was a tentative enquiry. The emails were signed so were not obviously automated and I didn't want to block all c&c messages so didn't look for an opt out. I think the solution is c&c treat one to one personal approaches as exactly that and not as an excuse to send a stream of emails that appeared to be directly addressing my tentative enquiry.
December 27, 2022
Unprompted review
Reply from Car & Classic
Hi Andrew,
We're very sorry to hear that you felt our communication with you was more than you expected. We like to keep our buyers and sellers updated at every step of the way.
Michael sent you one initial email after you enquired with us to sell your car. You opted not to receive a phone call and as such we did not call you at all. After Michael's initial email you received further automated emails asking if you would like to proceed with your listing on the 23rd, 25th and 27th of December. We always make sure our emails contain an easy method of opting out of further messages from us, however you chose not to unsubscribe from these emails.
We follow a strict process with our automated emails to ensure prospective customers do not feel like they are receiving too many so on the 28th of December after no responses from you our system updated your profile to ensure you received no further emails from us.
We're sorry also that you felt our enquiring through TrustPilot for more information was a complaint, we were in fact just looking for more information on your specific case so we could investigate your complaint fully and write you an informed response.
We work hard to strike the right balance between keeping our customers and prospective customers informed whilst not sending them too much information. We are sorry that you do not feel that we achieved that in this instance and wish you all the best with your sale.
Don't even think of using this lot. As per previous reviewers, their data is invention. I've full reports from garages and inspections to disprove their data but they refuse to even talk with me. Their operator Vlad is possibly the most obnoxious person I've met, refused to advise me and refused to put me through to anybody else. Talking over me continuously with "Buy another report" or "email us". I'm certain the senior person either won't reply to thus or give a huge reply attempting to justify. But no matter what, as with other reviews it's all lies.
Edit as requested: Myvehicle refused to give an explanation why a car I have owned for 20 years suddenly had it's mileage bumped up by 100000 miles and they refused to help or do anything about their rogue agent who did it. I know this because I bought a review of my own car so their assertions in their response are false. In fact their response is like their report, lies and fabrication. Are they so stupid that they can't see that I'd have to have bought a report to know that the report is lies. What a contrast between this company customer service and others.
December 1, 2022
Unprompted review
Reply from MyVehicle.ie
Hello Andrew. We must say that your feedback is quite harsh and unfair as you are in actual fact not a MyVehicle.ie customer, and so we are perplexed as to why you have left your comments? As a company, we always strive to present the highest service standards to our customers. We refute any such claims you have made. Your comments are grossly disproportionate to the facts and misrepresent what you may have perceived happened. It is a pity that the offer of assistance was not fully understood to your satisfaction. We are sure it can be appreciated that we can discuss a report with the customer who purchased the report, but a registration number was not presented to us at the time of your call to check even the vehicle in question so as to give a considered response after a review of the issue presented, in this case, a mileage discrepancy on a vehicle, which in the vast majority of cases can be rectified and amended after investigation. Subsequently, after the registration number was disclosed to us, we discovered that a MyVehicle.ie public report was never purchased by a member of the public for this vehicle and we have no record of any report purchased by a MyVehicle.ie customer. The fact remains, you are not a MyVehicle.ie customer, have not purchased a report and no MyVehicle.ie report exists for this vehicle. We would therefore ask that you remove this review. To all our polite customers and readers, we would say that comments like the above do not alway represent the facts.
I was amazed at the detail of their data. Everything was covered. I followed up with an email question to Cartell and the customer service was phenomenal. They called me to explain and this is rare to get this level of service.
Joke of a company with joke management. I disputed an authorised transaction and the details of my complaint was ignored. I used their appeal procedure and my appeal was ignored. Merchant was never approached, credit card company was never approached and instead of investigating management just tried to start an argument.
I CAN SEE WHY THERE'S ZERO GOOD REVIEWS EVERYWHERE.
Standard Apple pencil at standard price. Ordered click, and collect late at night and got my message at 11.00am the following morning., when I collected they apologised that it took until 11.00am... Friendly pleasant service
Ohne Zweifel der schlechteste Lieferant der Welt, schlechteste Einstellung, schlechtester Service, schlechteste Qualität. Versendet absichtlich defekte Produkte, die von einem anderen Kunden zurückgegeben wurden, sendet rechtliche Drohbriefe, um Feedback zu hinterlassen, lehnt Rücksendungen ab.
WENN SIE EIN PROBLEM MIT IHRER BESTELLUNG HABEN, WIRD DIESER LIEFERANT ES NICHT LÖSEN.
