A positive experience and better than others, a nice surprise.
I appreciate most reviews for this airline are poor, but my experience was a very good one. Check-in staff were polite, efficient and raised no questions re my having a case to check in plus a smaller case and backpack to take Onboard. The flight was called when at the time they indicated. Boarding was easy and seats more comfortable than other airlines such as Wizz, Ryanair and Easyjet. Seats had more legroom ( I'm 6ft 1in) normally my knees just touch the seat in front, but on this plane I had some 2 inches of clearance which was welcomed. We departed Varna exactly on time. When airborne great to receive a small bar of chocolate and a soft drink with their compliments. Pilot gave updates on the way to Sofia and we landed early. It was a good experience and would fly Bulgarian Airlines again. Maybe I was lucky based on other reviews but maybe they have listened and improved. Maybe negative comments are easy to make and positives ones sometimes harder to come by (we all like to vent once in a while). It was a pleasant experience, so keep it up Bulgarian Airlines.