I signed up for a free trial with this…
I signed up for a free trial with this company and made sure to cancel before the trial expired. Despite that, they still charged my card and then refused to refund me when I reached out to customer service.
Their support team was unhelpful, kept repeating the same scripted responses, and took zero responsibility for their mistake. It’s extremely frustrating to deal with a company that doesn’t honor its own terms and treats customers this way.
I do not recommend this service. Be careful — even if you cancel on time, they might still bill you and leave you stuck with the charge.
Reply from Tradesyncer
Hi there,
We’re sorry to hear about your experience, and we appreciate you bringing this to our attention. After reviewing your case, we can confirm that your free trial was still active at the time the subscription renewed, and no cancellation was received on our end prior to the billing. We completely understand how frustrating this can feel, which is why we always encourage customers to reach out immediately if something doesn’t look right.
That said, we never refuse refunds when a genuine cancellation error occurs. In situations where the cancellation wasn’t completed or visible in our system, we simply need a bit of information to verify what happened so we can assist properly.
We would still be happy to take another look and resolve this for you. Please contact our support team with the email associated with your account so we can verify the issue and make things right if an error occurred.
We genuinely want every customer to have a smooth and positive experience, and we’re here to help get this sorted.