Hi Juan,

We’re sorry for the frustration and delay you’ve experienced. Please note that when a customer requests a redemption, our team reviews and approves it on the same day once all details are verified. After approval, the transaction is processed by your bank — this can take anywhere from 1 to 3 business days depending on your bank’s processing time, not ours.

Upon checking your account, we can confirm that your redemption was approved on the same day you requested it and is now being processed by your bank. If you’d like further updates or confirmation, please contact our support team at support@luckyrush.io and we’ll be happy to assist you directly.

— LuckyRush.io Team