Terrible experience with Roadsurfer Bilbao.
We rented a camper van this summer and were treated very unfairly.
After returning the vehicle, the company blamed us for a dent we didn’t cause and charged €800 from our deposit, demanding another €400 without clear evidence of the damage. Jon, the guy working there was unprofessional and a total liar, complaining about the company during 3 hours (the te we waited for him)
They don’t reply to our messages or complaints, yet they keep sending payment letters.
We feel cheated and mistreated as customers.
Not recommended at all — a shameful experience that ruined part of our trip.