Hello,

We’re grateful for your feedback and glad to hear that you found our service both useful and intuitive. We also understand your concerns regarding billing and appreciate your feedback. Allow us some clarification:

Our service works like a subscription. After the initial fee, which grants full access to all features (unlimited resumes and cover letters, job application tips, expert-written content, etc.), if the subscription is not cancelled within 14 days, it automatically renews into a paid monthly plan to maintain uninterrupted access. These conditions are presented clearly during the registration process, including at the point of purchase, within the terms and conditions, and again in the confirmation email sent immediately after the initial payment. This message outlines the subscription terms, billing frequency, and cancellation information to ensure full transparency. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.

Rest assured. Addressing your concerns, we have located your account and confirmed that it has been canceled; no further charges will be applied. You received an email confirmation about this information. We are constantly striving to improve our site and provide a smooth user experience. If you have any questions or comments, please don't hesitate to contact our support team. We'd be happy to help!

Best regards.