Everything had been fine for 7 years until they asked for a questionnaire to be completed. I completed the questionnaire and uploaded it, heard nothing for a few weeks until I get a text saying my account is restricted. When I call the number, they say that I hadn't answered a couple of questions thoroughly enough and that they'd tried to call me (13 days ago) and couldn't get through, so the obvious thing to do is to restrict my account. They gave me an extension, so I filled in the questions they asked me to more thoroughly and then assumed everything was OK. Then 2 days ago, my account is restricted again (no text or anything this time though) and they point out some different questions that weren't filled out thoroughly. Now I am unable to use my account until someone checks it and no doubt finds a different question again that they want more information on. What an embarrassment.