This has been the most horrible experience I’ve ever had with a testing company — Pearson VUE is absolutely awful.
I took my exam at their testing center a week ago, and I STILL don’t have my results. My exam has two parts: the State and the National. I already passed the State portion earlier this year with PSI, so I only needed to retake the National portion.
Before scheduling, I even called Pearson VUE and was told to take just the National portion and stop after that. But when I showed up at the testing center, the staff acted like they had NEVER heard of anyone doing that before. The proctor had no idea how to close out my test and told me to “call Pearson VUE” for my results.
Now, my account says “delivery failed,” and Pearson VUE keeps giving me the same runaround — “We’re working on it,” “You’ll get an email soon.” It’s been seven days. Nothing. No results, no follow-up, no accountability!!!!
To make things worse, I can’t even reschedule because my account says I have an “open registration.” So I’m completely stuck while they figure out their own mess!!!!!
I’m now reaching out to my state commission to file a formal complaint and beg them to go back to PSI. Pearson VUE’s customer service is nonexistent, their communication is terrible, and their testing process is a disaster.
If I could give them negative 10 stars, I would. Absolutely unacceptable.