First big disappointment on our fourth Roadsurfer hire...
We have used Roadsurfer 4 times (3 in France and I in Ireland). The first 3 were absolutely great. For the 4th time in France (September 2025) the van was dirty, all seats extremely soiled and I had to ask for the mattress to be changed as it had a huge stain in the middle. We were told 'sorry it's the end of the season. they will be cleaned afterwards’!! I asked to change the van for the same model and was told there was something wrong with all the rest. The electricity had shorted so we had to find and fix that in order to charge the vehicle, cupboard door handles were broken or dysfunctional, the cover for the water tank outside was damaged and repaired with tape, the outside step worked on and off, the oven was dirty. The function to close off the inside toilet was also broken leading to a dreadful odour in the van for a few hours. I was so disappointed and for the first time thought about using another company for our next trip. We told the guy who checked us back in but he seemed completely uninterested. Has Roadsurfer peaked or become too big?