Stephanie
Terrible. I am very disappointed as a returning customer. They had received my parcel it’s been 10 days and still no refund. They’re telling me they want a paper receipt when I’ve clearly sent them confirmation of them confirming receipt of my return. Nearly £500 worth. Terrible. I will be taking this further.
Reply from Adanola
Hello Stephanie,
Thanks for taking the time to leave us a review.
I am so sorry to hear you have had an issue with your return, we understand this is frustrating.
Please be assured when looking into returns issues, it is standard to request the proof of postage so we can look into this appropriately.
I have checked and can see a refund has been processed today for your return.
We sincerely apologise for any inconvenience caused.
Kind Regards,
Grace
Customer Support