Disappointing service and poor customer experience

I’ve used Lumo intermittently over the past three years, but the service has consistently been below expectations. Staff are often curt and unhelpful, and the overall attitude toward passengers feels indifferent. On my most recent journey, I experienced behaviour that made me feel unfairly treated and uncomfortable. It left a very negative impression. Sadly, I’ve decided not to travel with Lumo again or recommend it to others.