My name is Heather. I have been using Acredo for my RA shots for over eight months. The representative in the billing department was very rude hung up on me. Yelling would not let me explain how I’m paid in full as of September 24, 2025 as my copayment assistant program spoke to me about her name was Daniela. This lady is trying to say I owe thousands of dollars and won’t let me explain. Yes I got heated because she won’t allow me to explain then she hung up on me after I was on hold for an hour. Then this morning they called me. I was on hold for 40 minutes. This is aggravating when all you want, is your health better and your shots to be delivered and they will not deliver my shots .