Hi Brian,

Very convenient of you to post another review without mentioning the actual facts- so let me do that for you.

You flooded your machine. Water damage is not covered under warranty, and you were fully aware of that.
Despite this, we went out of our way and had the unit repaired FREE OF CHARGE and shipped it back to you at OUR expense.

You later complained of more issues- all related to the humidifier, not the device itself (as I explained to you over and over again). I personally followed up with you every 2–3 days, actively trying to resolve it.

I also reminded you multiple times that because the damage was caused by user misuse, we legally cannot issue a refund or replacement under warranty.

And let’s not forget- we even helped you file a claim with your insurance, which we had absolutely no obligation to do.

So to spell it out clearly:
- You damaged the device.
- We repaired it for free.
- We shipped it back for free.
- We assisted you constantly.
- We helped with your insurance claim.

We went far beyond what any company is required to do. The level of support you received and still chose to attack us over is, frankly, incredibly ungrateful.

We cannot and will not take the blame for damage YOU caused, and we’ve already exceeded all reasonable expectations in supporting you.

Best,
Katerina